SunRun

Sr. Manager, Customer Experience

SunRun$83K — $111K *
Lehi, UT 84043In-Person
Consumer Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years in performance-based digital marketing with large budgets
  • Expert in Google Ads, Meta Ads Manager, and Salesforce/CRM
  • Mastery of Google Analytics 4 (GA4) and multi-touch attribution
  • Ability to rapidly identify and solve problems
  • Exceptional communication skills for non-technical stakeholders

Responsibilities

  • Oversee daily performance of Paid Search, Paid Social, and Display channels
  • Dynamically manage budgets based on real-time performance
  • Collaborate with Finance for accurate lead and acquisition forecasts
  • Monitor full-funnel performance ensuring quality handoff to teams
  • Lead A/B testing to optimize ad copy and landing pages
  • Utilize AI for audience modeling and predictive bidding
  • Communicate complex metrics into actionable business outcomes

Benefits

  • Work in a mission-driven company focusing on clean energy
  • Opportunity to manage a multimillion dollar marketing budget
  • Engage in a culture of innovation with an emphasis on AI
  • Collaborative environment with cross-departmental teams
  • Travel opportunities for conferences and strategy sessions
Full Job Description
At Sunrun, we believe in a future powered by clean, reliable home energy. The Performance Marketing Manager is responsible for the strategic planning, execution, and optimization of our paid digital media portfolio.

You are a data-driven marketer who thrives on the challenge of scaling customer acquisition while maintaining efficiency. You will oversee a multimillion dollar budget across Paid Search, Paid Social, and Display, ensuring that our top-of-funnel efforts translate into bottom-of-funnel installs. This role requires a Triage Mindset-the ability to identify underperforming campaigns instantly and pivot strategy to maximize ROI.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Channel Strategy & Budget Management
  • Portfolio Management: Oversee the day-to-day performance of Paid Search (SEM), Paid Social (Meta/TikTok), and Display/Programmatic channels.
  • Budget Allocation: Dynamically shift budgets between channels and campaigns based on real-time performance to hit monthly acquisition targets.
  • Forecasting: Partner with Finance and Sales Operations to provide accurate lead and acquisition forecasts based on planned marketing spend.

Performance Optimization & Testing
  • Full-Funnel Analytics: Monitor performance from the initial click to the final install, ensuring a high-quality handoff to the Air team.
  • A/B Testing: Lead a rigorous test-and-learn culture, constantly iterating on ad copy, creative assets, and landing page experiences to lower CPAs.
  • AI-Driven Efficiency: Leverage AI for audience modeling, predictive bidding, and automated creative testing to stay ahead of market shifts.

Collaboration & Reporting.
  • Stakeholder Communication: Translate complex digital metrics (CTR, CPC, ROAS) into business outcomes (Cost Per Signature, Cost Per Install) for executive leadership.
  • Integrity & Compliance: Ensure all digital advertising adheres to Sunrun's brand guidelines and compliance policies.


REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)
  • Experience: 12+ years in performance-based digital marketing, specifically managing large-scale budgets in a high-growth environment.
  • Technical Proficiency: Expert-level mastery of Google Ads, Meta Ads Manager, and Salesforce/CRM. Experience with Google Analytics 4 (GA4) and multi-touch attribution models.
  • The Triage Mindset: A natural inclination for rapid-fire problem-solving and the ability to prioritize tasks based on their immediate impact on revenue.
  • AI/Data Literacy: Proficiency in using AI-assisted tools for data synthesis and program building. You should be comfortable using AI to build reports and find leaks in the funnel.
  • Communication: Exceptional ability to convey digital strategy to non-technical stakeholders, including Directors and VPs.


PHYSICAL DEMANDS & TRAVEL REQUIREMENT
  • Operational Tech Proficiency: Ability to perform standard office duties, including prolonged periods of sitting or standing at a desk and working on a computer.
  • Visual & Mental Focus: Must be able to maintain high levels of concentration while reviewing complex technical audits, code, and data dashboards.
  • Communication: Ability to interact, present, and facilitate in person and virtual meetings with internal teams and external agency partners.
  • Travel: Occasional travel (up to 15%) for agency reviews, industry conferences, or national strategy sessions.


Recruiter:


Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:
$83,776.62 to $111,702.16

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements.

About SunRun

Sunrun Inc. is a United States-based provider of residential solar electricity and solar power services for homeowners. The company designs, installs, finances, insures, monitors, and maintains the solar panels on a homeowner's roof, while families receive predictable pricing for 20 years or more. Sunrun is the nation's largest residential solar, storage, and energy services company. Sunrun is a leading provider of residential solar electricity and solar power services for homeowners in the United States. Sunrun's mission is to create a planet run by the sun. Sunrun is a leading provider of residential solar electricity and solar power services for homeowners in the United States. Sunrun's mission is to create a planet run by the sun.
Learn more about SunRun
Size
11,383 employees
Market Cap
$5.1 billion
Industry
Net Income
-$173.3 million
Founded
2007
5 Year Trend
+27.5%
Revenue
$922.1 million
NASDAQ

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