The Sr. Manager, Concept Development and EquipmentSupply Chain is responsible for new concept development and pilots for the Food and Merchandise teams, to include Food, QSR and dispensed beverage categories. In addition, this role is responsible for successful project management, implementation, KPI creation and execution of Merchandise pilots supporting Food and Dispensed Beverage teams, as well as takes a collaborative role in the development and execution of store design initiatives. This role partners with other functional teams through the ideation process and effectively identifying and managing all aspects of the project life cycle. The Sr. Manager, Concept Development and Equipment Supply Chain facilitates collaboration and communication across a variety of internal and external stakeholders. this role seeks BU feedback and communicates to the Food and Merchandise team for continuous improvement on processes, procedures and concept development. Ultimately, this role brings all subject matter experts together for successful pilot project execution. Additionally, this role selects and specifies equipment for operational functionality, customer ease of use and total cost of ownership to be used in our NTI and remodel stores, to include supplier business relationship ownership and supply chain management.
ACCOUNTABILITIES
•Design, develop and manage testing, implementation and evaluation of new Food, proprietary QSR and dispensed beverage concepts into existing stores
•Actively participate in category development project teams to create new offers and partner with BU to pilot new ideas, offers and innovations for future category and company growth
•Partner with internal design team and external consultants to lead design related projects and initiatives
•Support procurement opportunities and manage supplier frame agreements related to all concept development and equipment
•Develop, own and update Horizon and K Kitchen concept manuals
•Business relationship owner for assigned equipment suppliers. Lead bi-annually business reviews to discuss supplier performance, opportunities, supply chain management and KPIs
•Research, calculate and communicate assigned store equipment suppliers Total Cost of Ownership to include but not limited to energy usage, maintenance and supply costs
•Collaborate with our BU’s identifying gaps and learnings. Document action items, coordinate solutions, set timing and communication process with Foodservice team members until complete
•Partner with QSR team, Foodservice Category Teams and other functional teams to define pilot purpose, pilot KPI’s, BU selection for pilot and store selections. Write scope of work ensuring a clear and complete project understanding.
•Accountable for structured project management for all assigned pilot activity with agreed upon decision gates at appropriate times, secure understanding and buy-in ensuring effective implementation with high success rates
•Create and manage project plan capturing all project steps, tasks and assigned deliverables
•Create and maintain pilot project budget collaborating with local BU resources and category teams. Ensure store specific scope of work is clearly defined and understood by all project team members.
•Collaborate with BU Facility / Construction resources to order pilot equipment, manage on site construction and coordination of all on-site activities.
•Lead all pilot project team coordination calls.
•Report project progress and effectively document and implement all learnings. Create alignment with all project team members
•Participate as part of global category team to contribute to research, development, testing, roll out and planning activities
•Work with local Concept / Facilities resources to design and coordinate store-specific activities
•Ensure global concept framework standards and guidelines are clear and followed
•Analyze effectiveness and performance of new concepts, provide reporting and offer input for improvements; how to minimize costs and maintain quality/safety standards
•Flexible with working hours and travel to support all global ways of working
EXPERIENCE
•Extensive experience in leadership, team building, project management and training.
•Strong skills in collaboration, cooperation, communication and organization
•Minimum 5 years experience working in FMCG & retail
•Experienced with relevant Microsoft business suite software and other industry programs
•Strongcommunication skills in English, both verbally and written
•Experience working with concept design and construction
EDUCATION
•Higher relevant education or experience equivalent
•Project Management training or competencies
•Design training or competencies
•Category Management training or competencies an asset
•Fluent in English (oral and written)
PERSONALITY PROFILE (UCF)
- Leading and Supervising
- Relating and Networking
- Persuading and Influencing
- Creating and Innovating
- Planning and Organising
- Delivering results and meeting Customer Expectations
- Adapting and Responding to Change
- Entrepreneurial and Commercial Thinking
LEADERSHIP PRINCIPLES
•Customer focus: Identifies and understands customer needs and puts them first in all activities and efforts
•Commercial mindset: Goes the extra mile to drive the commercial success of the company.
•Continuous improvement: Courageously moves the company forward today and into the future of retail
•Cooperation: Supportive and positive team player and committed to company decisions and making us succeed together
•Personal integrity: Promotes and lives the company standard of ethics, openness and values
•Strategic Execution: Understands and drives the company strategy in our organization and the marketplace
