Sr Manager - Client Services

Lifespark Holdings, Inc. • $110K — $118K *
St. Louis Park, MN 55436In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in healthcare, business, nursing or related field
  • 5+ years of experience in healthcare or community-based services
  • 5-10+ years of leadership or team lead experience preferred
  • Experience with referral management, intake or client services strongly preferred

Responsibilities

  • Lead, coach and manage the Client Services team, including performance management and professional development
  • Support hiring, onboarding and training of new team members
  • Monitor key performance metrics related to service delivery timelines
  • Develop, implement and maintain standardized referral and client navigation workflows
  • Build and maintain relationships with internal stakeholders and external referral partners
  • Contribute to budget awareness and operational efficiency initiatives
  • Serve as a liaison between Client Services and cross-functional teams

Benefits

  • Hybrid work environment based out of St. Louis Park
  • Opportunities for professional development
  • Flexibility in hours to meet operational needs
  • Engagement with community and external partners
  • Supportive and high-performing team culture
Full Job Description
Position Summary

The Senior Manager of Client Services provides strategic and operational leadership for referral management, client intake and service coordination across internal and external partners. This role ensures timely, accurate and high-quality client service delivery while maintaining compliance with organizational standards and best practices. The Senior Manager leads team performance develop streamlined workflows and fosters strong referral source and partner relationships to drive growth and improve client outcomes. This position collaborates closely with operational leadership to identify process improvements, support business needs and enhance cross-functional integration across service lines. The Senior Manager of Client Services will be responsible for leading the team in performance management and ensuring positive and consistent customer service. The Senior Manager of Client Services works closely with the Lead of Client Services to identify and assist with process improvement efforts, growth opportunities and problem solving.

Salary - $110, 000 - $118,000

Work Style - Hybrid based out of St. Louis Park

Position Functions and Responsibilities:

Leadership & Team Management
  • Lead, coach and manage the Client Services team, including performance management, staffing, and professional development
  • Support hiring, onboarding and training of new team members
  • Foster a high-performing, customer-focused team culture
  • Provide ongoing mentoring, feedback and leadership to ensure consistent service excellence

Referral & Intake Operations
  • Oversee referral management processes across phone, fax, email and in-person channels
  • Ensure timely response, accurate intake and seamless handoff to clinical or service teams
  • Monitor key performance metrics (response time, conversion rates, service delivery timelines)
  • Ensure adequate staffing to meet referral volume and service expectations

Process Improvement & Workflow Optimization
  • Develop, implement and maintain standardized referral and client navigation workflows
  • Identify inefficiencies and recommend process improvements to enhance operational effectiveness
  • Maintain accurate documentation, training materials and job aids
  • Ensure compliance with regulatory and organizational standards

Partnership Development & Growth
  • Build and maintain strong relationships with internal stakeholders and external referral partners
  • Identify opportunities for growth, partnership expansion and service integration
  • Collaborate with leadership to align partner strategy with organizational goals
  • Represent the organization professionally within the community and referral networks

Operational & Financial Performance
  • Support achievement of financial, growth and conversion targets
  • Monitor and manage performance metrics related to referrals, admissions and service utilization
  • Contribute to budget awareness and operational efficiency initiatives
  • Ensure alignment with organizational performance and quality standards

Cross-Functional Collaboration
  • Serve as a liaison between Client Services and clinical, operational, and administrative teams
  • Partner with leadership to address business needs, resolve issues, and implement solutions
  • Support service coordination across programs including home care, hospice, and community-based services

Qualifications
  • Bachelor's degree in healthcare, business, nursing or related field
  • 5+ years of experience in healthcare or community-based services
  • 5-10+ years of leadership or team lead experience preferred
  • Experience with referral management, intake or client services strongly preferred

Key Skills & Competencies
  • Leadership and team development
  • Customer service and client relationship management
  • Referral management and intake operations
  • Process improvement and workflow design
  • Strong communication and interpersonal skills
  • Problem-solving and critical thinking
  • Ability to prioritize, organize, and manage multiple responsibilities
  • Financial awareness and performance metrics tracking
  • Proficiency in Microsoft Office, CRM systems, and EMR platforms
  • High attention to detail and accuracy
  • Ability to work independently and collaboratively

Work Environment & Physical Demands
  • Primarily office-based with occasional travel and community engagement
  • May require flexibility in hours to support operational needs
  • Regular use of standard office equipment and technology systems
  • Ability to perform light physical activity (sitting, standing, lifting up to 10 lbs regularly)
  • A willingness to work beyond normal working hours and in other positions temporarily when necessary
  • Office work is performed in a professional office environment, well lighted, clean and hazard-free. Office equipment is kept in good operating condition to enable work to be done efficiently

About Lifespark Holdings, Inc.

Lifespark Holdings, Inc. Careers

Joining Lifespark Holdings, Inc. presents an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovations in their industry. Lifespark Holdings, Inc. is renowned for its commitment to excellence and a culture that fosters growth and leadership.

Explore Job Opportunities

Lifespark Holdings, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether one is just starting their career or looking to make a significant career move, Lifespark Holdings, Inc. provides a platform to enhance professional development and personal growth.

Internship Programs

Lifespark Holdings, Inc. believes in nurturing talent from the ground up. The internship programs are designed to offer real-world experience and a pathway to full-time employment. Interns at Lifespark Holdings, Inc. gain invaluable industry insights and professional skills that position them for successful careers.

Benefits and Culture

The company prioritizes the well-being and satisfaction of its team members by offering competitive benefits and fostering a workplace culture that values diversity, inclusion, and innovation. Lifespark Holdings, Inc. supports its employees with health benefits, retirement plans, and diversity training programs that contribute to a fulfilling career.

Professional Growth and Development

Career advancement is a cornerstone of Lifespark Holdings, Inc.'s ethos. Employees are encouraged to take leadership roles, participate in networking events, and engage in continuous learning through professional development programs. Lifespark Holdings, Inc. is committed to helping each team member achieve their career goals.

Hiring Process

The hiring process at Lifespark Holdings, Inc. is designed to be transparent and engaging. Candidates can expect a thorough interview process where they can showcase their skills and learn more about the company's operations and culture. Lifespark Holdings, Inc. values a match of both skills and cultural fit to ensure mutual growth and success.

Join the Team

Lifespark Holdings, Inc. is actively searching for passionate, creative, and solution-driven team players. Explore open positions that match your skills and interests on the Lifespark Holdings, Inc. careers page. Each position offers a unique opportunity to contribute to the company's mission and advance personal career aspirations.

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Learn more about Lifespark Holdings, Inc.
Industry
Healthcare
* Ladders Estimates

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