Job Description: Sr. Manager, Client Delivery
This customer facing role will work cross-functionally and collaboratively with Bloom's Sales, Marketing, Engineering, Regulatory, Legal, Installations, and Finance teams to ensure we deliver our solutions with a high level of predictability and customer satisfaction. This position will have the opportunity to make a significant impact on the company's success.
Location: San Jose, CARole and Responsibilities- Manage the customer experience throughout the delivery phase of the project
- Ensure that customer communication is seamless
- Manage the delivery of our solutions from contract to cash and ensure we hit revenue targets
- Partner with the Installations team to ensure tight coordination across multiple projects
- Partner with the Project Finance team to ensure financing aligns with customer and internal goals
- Work across the organization and with customers to remove roadblocks for project completion
- Create and maintain an easy to understand progress report structure and escalation process
- Partner with Sales and Marketing on expanded opportunities with customers
Skills and Experience:- 10+ years of relevant work experience
- Bachelor's degree required, MBA preferred
- Strong program management skills
- Strong analytical, financial, and presentation skills
- Strong interpersonal skills with the ability to influence others
- Excellent communication skills - both written and oral
- Creative problem-solving and ability to work with ambiguity
- Ability to take complicated technical concepts and translate to a general audience in a compelling, succinct manner
Salary Ranges:$149,200.00 - $214,800.00
