Philip Morris International

Sr Manager Business Process Excellence

Philip Morris International • $160K — $200K *
Tampa, FL 33647In-Person
Business Services
8 - 10 years of experience
4 weeks ago
Job Overview by Ladders

Qualifications

  • 8-12+ years in Business Process Management or operational excellence in complex organizations.
  • Experience leading process design across multiple functional areas such as supply chain and finance.
  • Demonstrated ability to create and implement BPM governance frameworks and KPIs.
  • Proficiency with process design tools like Signavio or Visio and BPMN.
  • Experience delivering AI and automation solutions, particularly in RPA and workflow automation.
  • Strong understanding of systems integration across ERP, CRM, and data platforms.
  • Exceptional stakeholder management and change leadership skills.

Responsibilities

  • Establish and maintain a governance framework for BPM across functions.
  • Design and define the enterprise process architecture, ensuring effective integration.
  • Own and deliver end-to-end business processes, bridging various functional silos.
  • Drive stage-gating for new initiatives and process changes.
  • Manage the BPM roadmap and align projects according to organizational priorities.
  • Define standardized operating procedures and optimized UI/UX for dashboards.
  • Shape and execute the AI and automation strategy for core business processes.

Benefits

  • Competitive base salary and annual bonus opportunities.
  • Comprehensive medical, dental, and vision coverage.
  • Generous 401k plan with company match and wellness benefits.
  • Hybrid work model promoting flexibility.
  • Inclusive culture that values diverse contributions.
  • Opportunities for skill development and career progression within a global organization.
Full Job Description
The Senior Manager, Business Process Management is a hands-on leader accountable for the end-to-end design, governance, automation, and performance of priority enterprise business processes. This role partners cross-functionally to redesign, optimize, and automate processes so they are scalable and fully enabling of future growth - spanning Operations, Commercial, Finance, P&C, IT, Legal, and EA. The Senior Manager personally drives the most complex workstreams (process architecture, AI/automation strategy, dashboards, stage-gating) while coaching analysts and orchestrating SMEs, IT, and product teams. The ideal candidate brings an agile mindset, deep experience across various consumer and industrial domains, and the ability to deliver real-time information and bring structure to a dynamic, fast-moving environment.

Your 'day to day':

Governance, Architecture & Process Ownership
  • Establish and maintain the enterprise BPM governance framework, including standards, roles, and decision rights for end-to-end processes, ensuring clear accountability and process ownership across functions.
  • Act as a hands-on Business Process Architect - designing and defining the overall process landscape and architecture, ensuring processes are well-structured, integrated, and aligned with the business strategy; bring a deep understanding of how end-to-end business operations and two different processes interact.
  • Work cross-functionally to own and deliver end-to-end business processes (Process Owner accountability), bridging functional silos and ensuring measurable outcomes.
  • Drive stage-gating across the organization for new initiatives, process changes, and AI/automation use cases.


Roadmap, Demand Management & Ways of Working
  • Own the BPM roadmap and demand management process - capturing intake, prioritizing, aligning projects, and managing resource tracking; formalize product roadmaps and improve application support management (ASM).
  • Define and enforce common Ways of Working (WoW) and templates, including optimized UI/UX standards for dashboards and standardized operating procedures.
  • Align various initiatives and create the roadmap that connects process, technology, and people work streams.


AI, Automation & Real-Time Insights
  • Shape and execute the AI and automation strategy for core business processes - including RPA, workflow automation, low-code platforms, simulations, and agentic AI opportunities - partnering with IT and the AI governance teams.
  • Identify, scope, and oversee delivery of AI-powered process improvements (analyze processes, architect AI solutions, integrate models, monitor and optimize) ensuring solutions are scalable, future-proof, and responsibly governed.
  • Build critical dashboards and scorecards with real-time visibility into process KPIs; create triggers and alerts for data that is outside the norm (e.g., variance from prior baselines).


Stakeholder Communication & Cross-Functional Collaboration
  • Provide regular updates to senior leadership and key stakeholders on project status, risks, and outcomes; present complex ideas clearly to technical and non-technical audiences.
  • Collaborate daily, weekly, and quarterly with Finance, S&PD, IT, Commercial, Operations, ID&A, Legal, and Communications to drive end-to-end process outcomes.
  • Act as a trusted advisor and consultant to business owners - develop new methodologies, provide independent assessments, and ensure adoption of standardized processes and digital tools across business units.


Who we're looking for:
  • 8-12+ years of progressive experience in Business Process Management, business process re-engineering, transformation, or operational excellence within complex, multi-functional organizations.
  • Proven ability to lead end-to-end process design and transformation across supply chain, demand planning, route-to-market, commercial execution, finance, and support functions.
  • Experience designing and operationalizing enterprise BPM governance frameworks, including process taxonomies (L1-L5), KPIs, and decision rights.
  • Hands-on experience with process design and modeling tools such as Signavio, Visio, or Bizagi, with strong BPMN fluency.
  • Demonstrated success delivering AI and automation use cases, including RPA, low-code/workflow automation, and AI-augmented process design; ability to translate business problems into automation/AI architectures and govern through stage gates.
  • Strong systems integration understanding across ERP, CRM, planning, and data platforms (e.g., SAP, Oracle, Salesforce, Power BI/Snowflake-class platforms).
  • Excellent stakeholder management, influence, and change leadership in matrixed organizations; able to constructively challenge senior leaders.
  • Strong analytical and structured problem-solving skills with a bias to action; ability to bring structure to ambiguity and a fast-paced, dynamic environment.
  • Executive-ready communication, facilitation, and presentation skills.

Preferred Qualifications
  • Bachelor's degree required; MBA or Master's in, Engineering, Industrial Engineering, Computer Science, or related field preferred.
  • Experience across multiple consumer and industrial domains (e.g., CPG, retail, healthcare, pharma, tech, automotive, defense) brings breadth of best practices and an agile mindset.
  • Familiarity with AI governance frameworks (intake, risk review, stage-gated approvals, scaling) and responsible AI principles.
  • Exposure to process mining and intelligence platforms (e.g., SAP Signavio Process Insights/Intelligence).
  • Prior experience managing/coaching analysts and building a high-performing BPM practice.


Annual Base Salary Range: $160,000 - $200,000

What we offer:
  • We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
  • We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
  • Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
  • Be part of an inclusive, diverse culture where everyone's contribution is respected; Collaborate with some of the world's best people and feel like you belong.
  • Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
  • Take pride in delivering our promise to society: To improve the lives of millions of smokers


About Philip Morris International

Philip Morris International Careers

Join the global team at Philip Morris International (PMI), a leading international tobacco company dedicated to innovation and transformation in the industry. At PMI, we offer more than just job opportunities; we provide a platform for professional growth and leadership development in an environment that values diversity and inclusion.

Work You’ll Do

At Philip Morris International, you will be part of a dynamic team that is focused on leading the transformation of the tobacco industry towards a smoke-free future. Engage in innovative work that pushes the boundaries of what is possible in consumer goods. With PMI, you can contribute to industry-leading projects and utilize cutting-edge technology to make a meaningful impact.

Explore Our Diverse Opportunities

Whether you're looking for an internship, ready to start your career, or an experienced professional seeking a leadership role, PMI offers a range of positions to match your skills and ambitions. Explore job opportunities in various fields including research and development, marketing, sales, finance, and more. Each position at PMI is a step towards a future-proof career in a company that prioritizes innovation and leadership.

Grow and Develop with Us

PMI is committed to the growth of its employees. We offer comprehensive benefits and diversity training programs designed to enhance your professional skills and personal development. Our leadership programs foster an inclusive culture that encourages networking and innovation, ensuring that every team member can achieve their career goals.

Be Part of Our Culture

At Philip Morris International, we believe that our strength lies in our diversity. Our inclusive culture welcomes professionals from all backgrounds, empowering them to bring their unique perspectives to our team. Collaboration and respect drive our collective success, making PMI a rewarding place to work.

Join Our Team

Ready to advance your career at Philip Morris International? Search open positions that match your skills and interests. We are always hiring creative, curious, and motivated individuals who are ready to drive innovation in our industry. Prepare your resume, sharpen your interview skills, and become part of a company that’s leading change.

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Philip Morris International Careers

Discover the opportunities waiting for you at PMI. Join us in making history in a company where your career is as important to us as it is to you. Explore, innovate, and grow with Philip Morris International.
Learn more about Philip Morris International
Size
69,600 employees
Market Cap
$157.8 billion
Industry
Food & Beverages
Net Income
$8 billion
Founded
1900
5 Year Trend
+3.3%
Revenue
$28.6 billion
NASDAQ
PM
* Ladders Estimates

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