ServiceNow

Sr. Manager, AI GTM & M&A

ServiceNow$135K — $160K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in GTM strategy or enterprise SaaS environments, preferably both
  • Strong ability to align technical expertise with business priorities
  • Experience in developing AI-powered programs that demonstrate measurable impact
  • Proficient in analyzing large datasets and constructing business models
  • Exceptional communication skills for creating executive-ready materials
  • Demonstrates ownership and action orientation in fast-paced, ambiguous situations
  • Collaborative leader who can influence across teams and functions
  • Bachelor's degree required; MBA or advanced degree is a plus

Responsibilities

  • Translate executive strategies into actionable GTM programs and success metrics
  • Conduct research and data analysis on GTM performance and market trends
  • Support initiative owners with business case development and benchmarking
  • Lead workstreams for integrating acquired SaaS businesses into GTM operations
  • Develop and maintain operational artifacts for GTM consistency across regions
  • Collaborate with cross-functional teams to drive initiatives and deliverables
  • Champion the rollout of new GTM processes, tools, and AI workflows

Benefits

  • Flexible work personas accommodating remote or in-office options
  • Opportunities for professional growth within a rapidly scaling company
  • Collaborative work environment that emphasizes execution excellence
  • Access to resources for continuous learning and development
  • Exposure to senior leadership and strategic decision-making processes
Full Job Description
Job Description

The Global AI GTM & M&A team at ServiceNow helps drive clarity, operational efficiency, and data-informed decision-making across our global Sales, Customer Success, and Partner ecosystem. As ServiceNow continues to scale organically and through acquisitions, we are seeking a Senior Manager who can balance strategic thinking with hands-on execution.

Key Responsibilities
GTM Strategy:
  • Translate executive strategy and M&A integration plans into clearly scoped programs, workplans, and success metrics for GTM teams.
  • Conduct research, data analysis, and executive-ready synthesis on GTM performance, market trends, and sales effectiveness on organic and acquired solutions.
  • Support strategic initiative owners with modeling, benchmarking, and business case development that inform leadership decisions

GTM Operational Execution
  • Lead assigned workstreams for GTM integration of acquired SaaS businesses under the direction of senior leadership.
  • Develop and maintain GTM operating artifacts such as playbooks, process documentation, templates, and dashboards that drive consistency and performance across regions and functions.
  • Collaborate closely with GTM Ops, Finance, Product, Analytics, and Enablement to drive priorities and deliverables.
  • Support rollout and adoption of new GTM processes, tools, and AI-enabled workflows.

Stakeholder Engagement & Leadership Exposure
  • Partner with senior GTM leaders to ensure high-quality deliverables and insights that influence major decisions.
  • Build trusted relationships with key cross-functional partners and drive alignment on shared business objectives
  • Champion a culture of execution excellence, continuous improvement, and ownership across the GTM Strategy team


Qualifications
  • 7+ years of experience in GTM strategy, or enterprise SaaS environments (combination preferred)
  • Strong ability to bridge technical expertise with business priorities, influencing direction and driving adoption
  • Experienced in delivering AI-powered programs from concept through scale, with measurable business impact
  • Strong analytical and problem-solving skills, including experience working with large datasets and building business models
  • Excellent communication skills; able to develop executive-ready materials and influence at all levels.
  • High sense of ownership and bias toward action; thrives in fast-paced, ambiguous environments.
  • Collaborative mindset and ability to lead through influence across teams and functions.
  • Bachelor's degree required; MBA or advanced degree a plus.


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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