McKesson

Sr. Manager, Account Operations - Prior Authorization Network

McKesson$97K — $163K *
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Degree or equivalent experience; typically requires 9+ years of professional experience and 1+ years in a supervisory role.
  • Background in customer support, account operations, or related customer-facing roles.
  • Proven experience in leading and mentoring teams to achieve performance goals.
  • Experience managing customer programs and addressing complex client issues post-implementation.
  • Ability to work with cross-functional teams to optimize business processes and enhance customer outcomes.
  • Strong project management and problem-solving skills in a fast-paced environment.
  • Effective communicator with experience in handling escalated customer issues professionally.

Responsibilities

  • Lead, coach, and develop an account operations team focusing on customer integrations and support.
  • Enhance client satisfaction and financial performance through informed team guidance.
  • Establish best practices and standard processes for operational excellence and customer engagement.
  • Collaborate across departments to achieve successful client outcomes and execution.
  • Define team goals and foster a culture of innovation and problem-solving.
  • Manage consultative partnerships with clients, addressing escalations and performance metrics.
  • Analyze data to identify trends, revenue opportunities, and client benefits.

Benefits

  • Comprehensive health benefits including medical, dental, and vision coverage.
  • Retirement savings plan with company match.
  • Generous paid time off and flexible working arrangements.
  • Opportunities for professional development and training.
  • Collaborative and inclusive work environment.
Full Job Description
CoverMyMeds is seeking a Sr Manager, Account Operations - PA Network to lead a specialized account operations team supporting pharmacy clients across the Prior Authorization Network. This leader will provide oversight, coaching, and operational direction for a team of eight account operations managers responsible for customer integrations, contract management, program performance, and post-go-live support. The role will support pharmacy clients, including national and regional chains, retail pharmacy clients, software vendor platforms, and pharmacy management systems, through prior authorization services via the CMM platform and PA services connected through the RelayHealth switch.

This role is responsible for building consistent, scalable account operations practices that improve customer experience, program and contract accuracy, cross-functional collaboration, and business outcomes. The Sr Manager will work closely with senior management and partner teams across Commercial, Implementations, Product, Development/Engineering, Patient Service Center Operations, Finance, and other functions to support customer success and operational excellence.

What You'll Do:
  • Lead, coach, and develop a team of account operations professionals responsible for customer integrations, post-go-live contract management, program health, and client support
  • Use knowledge of the client, business, healthcare, and pharmacy industries to help the team improve client relationships, client satisfaction, survey results, and client and company financial performance indicators
  • Foster a culture of continuous improvement and operational excellence by establishing best practices, standard processes, and repeatable customer experiences across customer engagement, program tracking, program health management, and contract accuracy
  • Partner cross-functionally with Commercial, Implementations, Product, Development/Engineering, Patient Service Center Operations, Finance, and other teams to drive successful customer outcomes and support collaborative execution
  • Establish and communicate common goals and direction for the team, lead problem solving, champion ideas and innovations, and identify opportunities to automate or optimize processes
  • Support consultative client partnerships, including escalation management, difficult client conversations, account planning, Salesforce activity, contract adherence, billing alignment, and program performance
  • Help the team summarize and interpret data to identify program performance trends, potential revenue opportunities, and client benefits
  • Lead through change while supporting team members through evolving priorities, process improvements, and organizational changes
  • Foster an inclusive, collaborative, and accountable team environment that supports hiring, training, development, performance feedback, recognition, and succession planning
  • Serve as a working manager when needed to support customers and programs during implementation and hyper care


Basic Requirements:
  • Degree or equivalent experience, and typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience
  • Experience in customer support, account operations, account management, customer success, client relationship management, or a related customer-facing business operations role
  • Experience leading, coaching, mentoring, or directing the work of others, including supporting performance, priorities, problem solving, and team execution
  • Experience managing customer programs, implementations, complex client issues, contract obligations, program health, or post-go-live operational support.
  • Experience working with cross-functional teams to deliver customer outcomes, resolve issues, and improve business processes
  • Strong project management, process improvement, problem-solving, and prioritization skills in a fast-paced environment with multiple concurrent deliverables
  • Ability to communicate with tact, professionalism, and credibility when working through challenging, urgent, or escalated customer issues


Preferred Skills/Experience:
  • Pharmacy industry experience, including pharmacy operations, pharmacy networks, claims adjudication, prior authorization, reimbursement, drug distribution and dispense, or related healthcare technology experience
  • Knowledge of pharmacy market dynamics, NCPDP standards, claims adjudication standards, prior authorization services, or pharmacy management systems
  • Experience supporting pharmacy clients, including retail pharmacy clients, national or regional chains, software vendor platforms, or pharmacy management systems
  • Experience using data to summarize program performance, identify trends, tell a business story, and uncover opportunities for additional client or business value
  • Experience with Salesforce or similar CRM/account planning tools
  • Experience leading teams through change, process improvement, or operational transformation
  • Ability to think creatively, express ideas with confidence, and identify opportunities to improve, automate, or optimize processes


We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$97,900 - $163,100

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ

Similar Jobs

More Jobs at McKesson

More Healthcare Jobs

Find similar Sr. Manager, Account Operations - Prior Authorization Network jobs: