Please apply by:Sunday, July 26th, 2026

SalaryRange: $76,328.00 to $95,410.00 per year. Thisis an exempt (salaried) position. Payrates are based on education, skill, experience level and internal equity.Internal equity considerations include an assessment of the applicant's salaryhistory and qualifications in comparison to the market rate and requirementsfor the job.

CommunitySupport Services (CSS) transforms lives and community by supporting veterans,ending homelessness, treating substance use, and preventing and intervening incommunity and domestic violence. As a department in Mecklenburg County's Healthand Human Services Agency, CSS maximizes community partnerships andcollaborative opportunities to improve access to services and advocate for theneeds of special populations.

Position Specific Information

This position is responsible for leading the Homeless Management Information System (HMIS) implementation across the Continuum of Care (CoC). It will work in collaboration with the HMIS team, other internal Mecklenburg County partners and community partners. This position oversees the governance of MeckHMIS ensuring policies & procedures are current and implemented.

This position is the lead liaison with the HMIS vendor. This position develops, implements, and tests system-wide practices that work to improve system level performance.

Position is full time onsite Monday - Friday, 8:00 AM to 5:00 PM. Located at 3205 Freedom Drive, Charlotte, NC 28208.

Position Summary

Performs research and analysis for an assigned County Department or Division. This lead position is responsible for managing projects, advising management on results and recommending necessary adjustments to department procedures.

Essential Functions

Conducts research and analysis and advise management on results.
Recommends necessary adjustments to department procedures.
Works under the guidance of department management on strategic projects to include assisting in the establishment of goals and objectives.
Responds to requests from State, County, local municipality government, or community stakeholders.
Manages various projects aligned with Strategic Business Plan goals.
Gathers and organizes information about the problem to be solved or the procedure to be improved.
Interviews personnel and conducts on-site observations to determine the methods, equipment, and personnel that will be needed.
Analyzes financial and other data, including revenue, expenditure, and employment reports.
Develops solutions or alternative practices.
Recommends new systems, procedures, or organizational changes.
Makes recommendations to management through presentations or written reports.
Confers with managers to ensure that the changes are working.

Minimum Qualifications

Experience: Minimum of four years of experience in a related field.

Education: Bachelor's degree in Business Administration, Public Administration or a related field, including but not limited to Social Work, Human Services, Psychology, etc.

Combination of relevant education and relevant experience accepted? Yes

Licenses and Certifications:
May require a valid NC or SC driver's license.
Annual Motor Vehicle Record (MVR) check required

Preferred Qualifications

Master's degree in Business Administration, Public Administration, Social Work, Human Services, or a related field.

Knowledge of and experience with HMIS (Bitfocus preferred) highly preferred.

Strong attention to detail, quality, and accuracy.

Able to establish and maintain positive and effective relationships with customers and community partners.

Compensation & Benefits

In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge and pet insurance; dependent care, healthcare and commuter flexible spending accounts; health savings account; paid holiday, vacation and sick days; near site clinics for preventive care and illnesses; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement.

Knowledge, Skills and Abilities

Knowledge of
Principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Business and management principles involved in strategic planning, project management, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems

Skills
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Understanding written sentences and paragraphs in work related documents
Talking to others to convey information effectively
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Abilities
Job / Organizational Fit: The extent to which activities and responsibilities available in the job are consistent with the activities and responsibilities that result in personal satisfaction; the degree to which the work itself is personally satisfying; the extent to which an organization's mode of operation and values are consistent with the type of environment that provides personal satisfaction
Technical / Professional Knowledge & Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently
Building Strategic Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements or cultures
Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

Computer Skills
Advanced proficiency in various computer applications including Microsoft Office Suite.

Work Environment

Works in an office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.