Position Summary:The Senior Manager, Leasing is responsible for leading the Centralized Leasing Center to maximize portfolio availability, occupancy, and revenue. This leader drives performance, strategy, and execution within a fast-paced, dynamic inside sales environment, ensuring the team consistently meets and exceeds Key Performance Indicator (KPI) targets. A core function is the strategic alignment and management of multiple teams, leveraging technology and consultative sales coaching to optimize the customer experience and conversion rates.
Key Responsibilities:- Leads the Centralized Leasing team to strategically optimize performance, workflow, and customer experience across the region.
- Responsible for hiring, onboarding, timecard review, and scheduling coordination for the Leasing associates.
- Drives the portfolio's occupancy and revenue goals; leveraging data-driven insights to execute inventory, pricing, and promotional adjustments ensuring collaborative alignment with key partners to exceed regional KPIs.
- Fosters a results-driven inside sales and service-forward culture by facilitating continuous professional development, providing weekly one-on-one coaching. Identifies gaps in associate development or processes and partners with the training group to develop appropriate training for the LC's.
- Reports and forecasts performance by providing detailed, insightful, and timely analytics and executive summaries to senior leadership.
- Monitors the competitive landscape by maintaining comprehensive knowledge of market conditions, new development pipelines, and economic trends to inform leasing strategies.
- Oversees contact center operations, utilizing technology (e.g., RingCentral) to implement queue management and ensure service level agreement goals (e.g., working rate, abandon rate) are consistently met; serves as the final escalation point for complex concerns, and supports Quality Assurance processes.
Additional Skills:- Strong analytical and problem-solving skills.
- Proficient in performance analytics tools for data interpretation and forecasting.
Preferred Education:- Bachelor's Degree (or equivalent experience)
Preferred Years of Relevant Work Experience:- 5+ years experience in sales environment
- 2+ years experience managing a team
Additional Requirements:- Occasional travel required
- Availability to work weekends, holidays, and evenings as the business requires.
Minimum Qualifications / Other Expectations: Compensation:Base Pay Range: $79,700.00 - $133,400.00
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
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