As we prepare to launch service and scale our training operations across customers, partners, and field service providers, we need a Sr. Learning Solution Architect who can own the technical backbone of how we deliver learning programs.
What you'll do: You'll own and operate the external learning management systems that deliver training to customers, field service providers, and channel partners. This isn't a "keep the lights on" role. You'll build application integrations, manage SCORM and xAPI content distribution across and serve as the technical bridge between our L&D content team and the systems that put training in front of learners. You'll work across every external training work stream we have.
The problems you'll solve:
• Connecting our LMS to applications and account teams can see real-time customer onboarding progress
• Managing content packaging and distribution across multiple LMS each with different technical and localization requirements
• Building reporting and analytics pipelines that show whether training is actually driving customer activation and partner readiness
• Keeping configurations, user provisioning, and security compliance current as Leo scales from early access to global availability
Key job responsibilities
LMS Administration
• Own day-to-day administration of internal and external LMS serving customers, field service providers, and partners
• Manage user provisioning, role assignments, course enrollment, and access controls across multiple concurrent systems
• Configure and maintain system settings, domain, and security policies
• Monitor system health, resolve technical issues, and manage vendor support escalations
Systems Integration & Technical Configuration
• Build and maintain application integrations to sync learner progress, completion data, and enrollment status with the CRM
• Configure federation between LMS and external customer portals
• Manage content packaging, testing, and distribution including cross-system delivery to partner-owned LMS environments
• Troubleshoot integration failures, API errors, and content rendering issues across systems
Content & Localization Support
• Publish and maintain training content across LMS, ensuring accurate metadata, course structure, language and version control
• Support distribution to different learner audience with varying technical and localization requirements
Reporting, Analytics & Compliance
• Build and maintain LMS reporting dashboards that track learner progress, completion rates, assessment scores, and engagement metrics
• Deliver regular analytics to L&D leadership and sales operations to inform training effectiveness decisions
• Manage security compliance requirements including access audits, data handling policies, and annual system reviews
• Document system configurations, integration architectures, and standard operating procedures
A day in the life
You start the morning troubleshooting a SCORM package that isn't rendering correctly in a external LMS. By mid-morning, you're configuring a new connected app to sync learner progress data. After lunch, you're provisioning user accounts for a new cohort and updating course metadata. You end the day reviewing completion analytics with the L&D team and flagging a drop-off pattern that needs attention.
About the team
You'll join the Amazon Leo Learning & Development team, a group building the entire training ecosystem for Leo from the ground up - customer onboarding, partner enablement, field service certification, and channel sales training. We move fast, we build for scale, and we treat every external learner's experience as a reflection of the Amazon Leo brand. You'll partner with L&D designers, sales operations, product teams, and external partners across multiple countries.
BASIC QUALIFICATIONS
- Bachelor's degree in Information Technology, Computer Science, Engineering or related fields
- Experience with Learning Management Systems (LMS), or experience with one or more of the following domains: systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Node.JS, Java, Ruby, C#, Python, or PHP)
- Experience with CRM tools like Salesforce
- Familiarity with Articulate Rise 360/Reach360
PREFERRED QUALIFICATIONS
- Experience managing external vendors, distributors, partners or learning providers
- Knowledge of technologies such as JavaScript/NodeJS, HTML/CSS, Responsive/Adaptive Design
- Experience in a multi-language publishing environment, including globalization for translation
- Experience designing for accessibility and inclusivity
- Experience working with global teams and diverse partners
- Experience with LMS-to-CRM data sync architectures, middleware, or integration systems
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 138,300.00 - 187,100.00 USD annually
USA, WA, BELLEVUE - 138,300.00 - 187,100.00 USD annually
