Role Description

Mobility Strategy & Governance

• Define and drive the enterprise mobility strategy aligned with business, security, and compliance objectives.

• Establishgovernance frameworks, policies, and standards for mobile device and mobility services.

• Develop andmaintainmobility roadmaps focusing on scalability and operational efficiency.

Lifecycle Management & Operational Maturity

• Lead end-to-end mobile device lifecycle management (procurement, provisioning, support, refresh, retirement).

• Standardize and mature mobility processes including SOPs, runbooks, and workflows.

• Drive continuous improvement initiatives to enhance service delivery.

Operational Excellence & Support Leadership

• Serve as SME for mobility operations, policies, and lifecycle practices.

• Provide Tier 3 escalation support and guidance to operational teams.

• Define and track KPIs / SLAs for mobility services.

Vendor & Carrier Management

• Manage relationships with mobile carriers (Verizon, AT&T, T-Mobile)

• Drive cost optimization and monitor vendor performance.

Project Leadership & Continuous Improvement

• Lead mobility initiatives focused on process improvement and lifecycle optimization.

• Identifyopportunities for automation and workflow enhancements.

Behaviors and Competencies

• Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

• Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.

• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

• Business Acumen: Can analyze financial and operational data to make informed decisions.

• Conflict Resolution: Can mediate conflicts between individuals.

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

Skill Level Requirements

• Strong knowledge of Microsoft Windows operating system patching processes, methodologies, and associated tools.

• Advanced coordination and project scheduling capabilities.

• Strong stakeholder management and cross-functional collaboration skills.

• Ability to communicate technical information effectively to leadership and business stakeholders.

• Strong analytical and problem-solving abilities.

• Experience developing detailed patch reporting and performance metrics.

• Understanding of ITIL-based service management and change management processes.

• Ability to manage risk, prioritize competing activities, and drive execution in complex enterprise environments.

Other Requirements

• Completed Bachelor27s degree or equivalent work experience

• 10+ years of experience in IT Operations with focus on mobility services.

• Strong knowledge of governance, lifecycle, and operational processes.

• Expert-levelproficiencywith MDM platforms and mobile OS ecosystems (iOS, Android).

• Strong understanding of enterprise mobility security, identity management, and network integration.

• Proven experience in leading cross-functional IT projects and initiatives.

• Experience with Apple Business Manager.

• Strong background working with mobile carriers (Verizon,AT&Tor T Mobile)

Preferred Qualifications

• Microsoft Certified: Endpoint Administrator Associate (preferred)

• Experience with KPI reporting tools (ServiceNow, Power BI)

• Familiarity with Zero Trust architecture and mobile threat defense solutions.

The estimated annual pay range for this position is $90,000-$130,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.