POSITION SUMMARY
The Sr. Instructional Designer will be responsible for the design, development, implementation, and evaluation of elaborate enterprise and operational training programs. This role will analyze training needs, design programs, and directly develop or manage vendors to develop detailed training content including instructor-led training, e-learning modules, instructional aids, and other instructional tools as needed. The Sr. Instructional Designer will also oversee program administration and evaluation and will recommend improvements dependent upon analysis of results. This role will also be responsible for providing in-depth guidance to field operations and anyone delivering training content using coaching and train-the-trainer activities.
ESSENTIAL FUNCTIONS
May perform any or all of the following duties:
• Conducts complex Performance Analysis, Goal Analysis, and Needs Analysis.
• Provides in-depth coaching, presentation materials, training delivery, and general consulting on performance needs.
• Works with stakeholders to determine content development needs and solutions.
• Creates engaging learning activities and compelling course content that enhances retention and transfer.
• Designs instructional graphics, the user interface, and the finished product.
• Applies tested instructional design theories, practices and methods to meet complex learner needs and instructional goals.
• Provides comprehensive exercises and activities that enhance the learning process.
• Creates supporting material/media (audio (Flash), video (Zoom), simulations, quizzes, games, etc.)
• Develops, writes, and coordinates detailed learning sources and materials working with subject matter experts for specific details.
Manage and maintain content on StarU, ensuring accuracy, relevance, and alignment with organizational priorities.
Measure learning effectiveness across appropriate levels to evaluate knowledge acquisition, behavior change, and business impact.
Develop behaviorally and technically focused content that supports brand strategy, key initiatives, and audience needs.
•POSITION QUALIFICATIONS/CORE COMPETENCIES
• Bachelor's or Master's Degree in instructional design, educational technology or similar field and/or 6 years' of directly related experience (combination of education and experience is acceptable)
• Prior restaurant, retail, or comparable customer-facing industry experience
• Prior experience working effectively with individuals, groups, and other organizational units to carry out the goals of a training function
• Proficient knowledge of learning theories, ADDIE and/or SAM instructional design models, accessibility, usability, and experience design, information design and communications, and emerging learning technology
• Understanding of technology solutions and operations from a learning perspective (Lesson and curriculum planning skills, with solid knowledge of course development software and Learning Management Systems)
• Visual design skills (Canva, Dreamweaver, Photoshop, Illustrator, Adobe Premiere Pro, Audition, InDesign, Storyline 360, Captivate, Microsoft Office Multi-Media, online learning solutions, videography and eLearning development) and ability to storyboard preferred
• Exposure and ability to speak to adult learning principles (Bloom's Taxonomy, experiential development & facilitation)
• Must possess position-critical skills: communication, consultation, performance evaluation, relationship management, presentation, and performance analysis
• Ability to manage and provide reporting across the training organization
WORK ENVIRONMENT
• Corporate Office environment, fast paced, high volume of activity
PHYSICAL DEMANDS
• Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
• Limited travel as needed
THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.
