Requisition ID: 66364
Title:Sr Infrastructure Analyst - Operations & Monitoring
This role is a high-impact, hands-on technical leadership position within our Global IT Operations team, responsible for owning and evolving our Infrastructure monitoring and digital experience capabilities. You're not just maintaining tools-you're shaping how we proactively understand, measure, and improve the experience of 12,000+ users globally, driving visibility into system health, accelerating root cause resolution, and enabling smarter, data-driven decisions across IT. Ultimately, this is about helping us simplify and optimize IT operations while delivering a consistently high-quality, measurable experience that directly supports the business and our mission.
Essential Duties and Responsibilities:- Analyze and recommend solutions, upgrades, and services for streamlining and system improvements.
- Support of hardware/software maintenance to include troubleshooting, installation, and upgrades.
- Support of multiple locations worldwide.
- Complete IT operational tasks, project tasks, and end user support duties as assigned.
- Maintain accurate, updated documentation while performing essential job duties.
- Assist with architecture and design of infrastructure solutions and methodology.
- Lead small-to-mid-sized IT projects and project teams.
- Resolve incidents through effective troubleshooting methodology, Tier 3.
- Liaison with vendors, partners, and external resources.
- Ability to train other staff in technical operations.
- Subject matter expert on the operation, maintenance, management, and deployment of multiple computer infrastructure hardware/software solutions.
Knowledge and Skill Requirements/Specialized Courses and/or Training:- Excellent communication skills and customer service orientation
- Expert-level knowledge of digital experience (DEX), infrastructure monitoring, and/or application monitoring systems, combined with strong hands-on experience in monitoring operations, alert analysis, and incident troubleshooting (Tier 3); experience with the LogicMonitor and/or Nexthink platforms are preferred
- Strong analytical and troubleshooting experience using proven methodologies in diagnosing complex infrastructure and monitoring-related issues.
- Strong experience using root-cause analysis to determine the underlying reasons for Problems and/or Incidents.
- Good knowledge of ITIL core domains of Service, Incident, and Configuration Management (ITIL certifications are a plus)
- Strong project management skills (PMP, COBIT, or other industry certification is a plus)
- Proven hands-on experience in enterprise infrastructure technologies; Microsoft, RHEL, Citrix, and/or Cisco technical certifications are a plus
Education and Experience:- High school diploma or equivalent required
- Bachelor's degree or equivalent preferred
- 5 + years of relevant work experience required
- Hands-on experience in Enterprise IT Infrastructure system design, implementation, and support is required.
Arthrex Benefits- Medical, Dental and Vision Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Free Onsite Medical Clinics
- Free Onsite Lunch
- Tuition Reimbursement Program
- Trip of a Lifetime
- Paid Parental Leave
- Paid Time Off
- Volunteer PTO
- Employee Assistance Provider (EAP)
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Job DetailsDate: May 26, 2026
Requisition ID: 66364
Salary Range:
Job title: Sr Infrastructure Analyst - Operations & MonitoringArthrex
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