Cracker Barrel Old Country Store, Inc

Sr. Indirect and Professional Services Manager

Cracker Barrel Old Country Store, Inc • $75K — $95K *
Lebanon, TN 37087Hybrid
Business Services
Less than 5 years of experience
4 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree required with 3+ years in contract management or procurement-related fields.
  • Experience with Facilities contracts (maintenance, janitorial, HVAC).
  • Seasoned in indirect procurement focusing on spend optimization.
  • Proven ability to manage complex supplier relationships and large spend categories.
  • Familiarity with contract management systems and procurement platforms, especially Service Channel.

Responsibilities

  • Manage the entire contract lifecycle for Facilities agreements from creation to closeout.
  • Maintain a centralized, organized contract repository with impeccable documentation oversight.
  • Track key contract milestones including expirations and renewals.
  • Draft and negotiate critical commercial terms and risk mitigation strategies.
  • Partner with Facilities Management to align contract requirements with operational needs.
  • Monitor supplier performance against established KPIs and drive corrective actions when necessary.
  • Support cost-saving initiatives through strategic contract optimization.

Benefits

  • Comprehensive medical, dental, and vision benefits effective from day one.
  • 401k plan with company matching contributions after 90 days.
  • Employee discount of 35% on food and retail items.
  • Tuition reimbursement for professional development and growth.
  • Culture-focused onboarding and training programs.
  • Recognition and support initiatives, fostering a culture of belonging.
Full Job Description
What You'll Do - You'll Make the Moment

Contract Lifecycle Management
  • Manage the end-to-end contract lifecycle for all Facilities category agreements, including creation, review, negotiation, execution, renewal, and closeout.
  • Maintain a centralized contract repository and ensure accurate documentation, version control, and audit readiness.
  • Track contract milestones, expirations, renewals, and performance obligations.
  • Ensure all needed data for the contract that is needed for Service Channel is provided to the Facilities Management team.


Commercial & Risk Management
  • Draft and negotiate commercial terms, service levels, pricing structures, and performance metrics.
  • Identify and mitigate contractual risks, including service disruptions, compliance gaps, and supplier performance issues.
  • Ensure contracts comply with internal policies, legal requirements, and regulatory standards.


Supplier & Stakeholder Collaboration
  • Partner with Facilities Management to understand operational needs and translate them into contract requirements.
  • Work closely with the Category Manager for Facilities to support sourcing events, RFPs, and supplier selection processes.
  • Serve as a key point of contact for suppliers regarding contract terms, performance expectations, and issue resolution.


Performance & Compliance Oversight
  • Monitor supplier performance against KPIs, SLAs, and contractual commitments.
  • Facilitate quarterly business reviews (QBRs) and drive corrective action plans when needed.
  • Ensure adherence to safety, sustainability, and ESG requirements within Facilities contracts.


Financial & Operational Support
  • Support cost-saving initiatives by identifying opportunities for contract optimization, consolidation, or renegotiation.
  • Analyze spend data and contract utilization to inform category strategies and budgeting.
  • Assist in forecasting and managing contract-related financial obligations.


Experience and Education
  • Bachelor's degree with at least 3 years of contract management, procurement, strategic sourcing or supplier management experience
  • Experience with Facilities-related contracts (e.g., maintenance, janitorial, HVAC, etc.).
  • Indirect procurement with a focus on optimizing spend.
  • Experience managing complex supplier relationships and large spend categories.
  • Proficiency with contract management systems and procurement platforms
  • Restaurant experience a plus
  • Service Channel or other CMMS systems experience a plus


Certifications
  • CPSM, CSCP, or similar supply chain/procurement certifications are a plus.


Knowledge and Skills
  • Strong attention to detail and commercial acumen.
  • Experience in contract review and terms especially terms centered around professional services.
  • Clear, confident communication with both suppliers and internal teams
  • Strong negotiation and proactive problem-solving and issue resolution
  • A structured, organized approach to managing multiple contracts simultaneously


Environment and Working Conditions
  • Minimal travel may be required.
  • Primarily office-based with occasional travel to vendor sites, distribution centers, and restaurant locations.
  • Must be able to sit at a desk and use a computer for extended periods.


Focus on You

We're all about making sure you're taken care of too. Here's what's in it for you:
  • Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities
  • Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
  • Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development
  • Culture of Belonging:Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
  • Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
  • More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!

About Cracker Barrel Old Country Store, Inc

Cracker Barrel Old Country Store, Inc. is a chain of restaurants with a Southern country theme. The company operates 664 Cracker Barrel locations in 45 states. The restaurants serve breakfast, lunch, and dinner, and offer a retail store that sells various items, including rocking chairs, holiday and seasonal gifts, apparel, toys, music CDs, cookware, and various other gift items. Cracker Barrel's menu features home-style country food, including biscuits, chicken and dumplings, fried chicken, meatloaf, and pancakes. Cracker Barrel generated $2.3 billion in revenue in 2020.
Learn more about Cracker Barrel Old Country Store, Inc
Size
70,000 employees
Market Cap
$2.1 billion
Industry
Food & Beverages
Net Income
$47.8 million
5 Year Trend
+2.2%
Revenue
$2.2 billion
NASDAQ
CBRL
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Cracker Barrel Old Country Store, Inc

  • Cracker Barrel Old Country Store, Inc
    Digital Product Owner
    $80K — $120K *
    Lebanon, TN 37087 (Wilson County)
    4 days ago
    Retail & Consumer Goods
    In-Person
  • Cracker Barrel Old Country Store, Inc
    Senior Corporate Counsel
    $100K — $130K *
    Lebanon, TN 37087 (Wilson County)
    1 week ago
    Legal & Accounting
    Hybrid
  • Cracker Barrel Old Country Store, Inc
    Director Tax
    $120K — $150K *
    Lebanon, TN 37087 (Wilson County)
    Reposted 2 weeks ago
    Legal & Accounting
    Hybrid
  • Cracker Barrel Old Country Store, Inc
    Sr. Manager Data Engineering
    $100K — $130K *
    Lebanon, TN 37087 (Wilson County)
    2 weeks ago
    Information Technology
    Hybrid
  • Cracker Barrel Old Country Store, Inc
    Sr. Supply Chain Analyst
    $75K — $95K *
    Lebanon, TN 37087 (Wilson County)
    3 weeks ago
    Retail & Consumer Goods
    Hybrid

More Business Services Jobs

Find similar Sr. Indirect and Professional Services Manager jobs:

NationwideLebanon, TN