Pennsylvania Medicine

Sr Improvement Advisor - Hematology/Oncology at Penn Medicine

Pennsylvania Medicine$90K — $120K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Lean Certification required
  • Bachelor of Arts or Science required
  • 3+ years of performance improvement experience in healthcare preferred
  • Master's degree in a healthcare-related field preferred
  • Experience with Six Sigma/Lean methodologies beneficial
  • Knowledge of healthcare quality and safety standards preferred
  • Practical experience in root cause analysis desired

Responsibilities

  • Mentor and coach local Improvement Advisors to enhance team performance
  • Plan and facilitate performance improvement (PI) projects and strategies
  • Investigate serious safety events and quality concerns promptly
  • Analyze data to inform teams and leadership about trends and benchmarks
  • Engage with front-line staff to improve patient experience and satisfaction
  • Develop effective relationships and influence stakeholders within the organization
  • Provide training on the latest PI methods to diverse levels within the entity

Benefits

  • Comprehensive compensation and benefits program
  • One of the top prepaid tuition assistance programs in the region
  • Focus on employee health and wellness
  • Opportunities for professional development and ongoing training
  • Engaged work culture centered around patient care excellence
Full Job Description
Summary: The Senior Improvement Advisor is responsible for planning, implementing and evaluating the quality, patient safety, and operational performance program of service lines and departments. The Senior Improvement Advisor serves as a change-agent for entity-wide service lines and departments, and supports teams connected to those areas. The Senior Improvement Advisor provides partners with the most current PI methods and tools, including project management support. The Senior Improvement Advisor mentors and coaches local team Improvement Advisors, providing support and experience for local process improvement when needed. This work includes, but is not limited to, facilitation of PI projects and kaizen events; management and surveillance of data for PI opportunities; messaging trends in the data to leadership, departments and staff; training and mentorship to entry-level Improvement Advisors; education of front line staff in the latest PI methods; and responding to serious safety events. This position is accountable for facilitating improvement in the areas of patient satisfaction, clinical quality, and patient safety, operations, and continuous survey readiness. Key Areas of Responsibility:
    • Mentoring, teaching, and coaching teams, providing feedback, support, and direction as needed. Provide departments, service lines, and partners with the most current PI methods, assisting in seeking areas for improvement and the facilitation of projects. Able to competently evaluate the quality, patient safety, and overall performance of selected departments and service lines. Facilitates improvement activities to insure safe, effective, and compliant patient services. Maintains and models organization's Core Values.
    Planning & Facilitation
    • Helps teams plan and stay organized Sets pace for team projects Keeps teams on track in PI cycle and project timelines Actively assists with planning and implementing PI strategies for the entity Collaborates with leadership & frontlines to effectively prioritize problem solving
    Problem Solving:
    • Keeps focus on processes, not people Promptly investigates serious safety events and quality concerns
    • Provides PI support for process redesign after a serious event
    • Applies PI methods and tools appropriately
    • Provides PI support for continuous survey readiness as needed
    • Coaching, Mentoring & Teaching
    • Is a PI teacher for multiple levels of the entity
    • Asks insightful questions
    • Challenges teams and leaders to improve their PI work
    • Is clear & concise, makes learning points understood
    • Gives useful feedback
    Influence & Relationships • Strong ability to network Can build and support a team Has a positive internal customer focus • Can persuade effectively Engages stakeholders Is a voice people listen to Is viewed as a PI resource for the entity • Data Management Helps teams and leadership access useful data Helps the organization understand trends, the meaning of data, and how it compares to benchmarks • Brings tools to teams and leadership that are useful for data analysis and dissemination Is effective in disseminating information Maintains data integrity & validity Patient/Customer
    • Seeks out opportunities to improve the patient experience.
    • Can motivate teams and create customer loyalty and satisfaction.
    • Inspires, leads, and builds high-energy and productive work teams.
    Credentials:
    • Lean Certification
    Education or Equivalent Experience:
    • Bachelor of Arts or Science (Required)
    • Education Specialization: Equivalent Experience: • And 3+ years Experience in planning, implementation, and evaluation of a performance improvement plan, preferably in a health care field.
    • Master of Arts or Science (Preferred) with Education Specialization: Medicine, nursing, patient safety and quality, other healthcare related field, business or health policy Equivalent Experience: • Process Improvement Experience: Six Sigma Black Belt/Lean Certification/IHI Improvement Advisor training [e.g. Six Sigma PDSA (Plan Do Study Act) or PDCA (Plan Do Check Act)] or equivalent experience (e.g. leading or facilitating large scale projects across multiple areas and familiarity in process improvement methodology). • Clinical Experience: Candidates will be considered if there is commensurate work experience in healthcare performance improvement (e.g. healthcare quality, patient safety, or consulting within organizations that provide clinical treatment or preventative care services). • Quality & Safety Standards in Healthcare: Knowledge of national standards and outcomes for quality, safety and healthcare such as CMS Core Measures & Value Based Purchasing, AHRQ PSI's, Leapfrog, US News and World Report rankings is preferred; experience preferred, but classroom learning or Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), etc. accepted. Root cause analysis experience is desired.
    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work

About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
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