Job Purpose: The Sr. Implementation Manager is responsible for the execution of different projects, from large-scale Department of Corrections (DOC) to smaller scale (counties). This role ensures timelines are met and within budget. Coordinates and schedules resources, requisitions, shipping/delivery, telecom provisioning, quality management, and other essential project management duties.
Essential Duties:- Develop and direct Sr. level program strategies aligned with organizational goals.
- Plan and allocate cross-project resources to ensure needs and expectations are aligned
- Monitor and review programming to ensure that schedules are met, guidelines are adhered to, and performances are of adequate quality.
- Lead and motivate Sr project teams to achieve program and project objectives through direct and indirect supervision of resources.
- Track and monitor project and project team performance within assigned programs
- Responsible for leading, planning, and defining the project scope to accomplish its goals and/or produce the products required within constraints such as time, cost, and agreed quality standards
- Overseeing coordination of personnel and resources required to complete projects
- Provides leadership, strategically managing risk, monitoring finances, and making sure that each phase of the project starts and ends on schedule
- Perform Communication Management. Create/implement project organization and communication plans that enable the project team to effectively work together to meet project objectives.
- Develop and maintain professional customer relationships and manage expectations with respect to live dates and other key timelines
- Act as the primary customer contact and Operations representative for all implementation projects
- Develop detailed project plans to monitor and track progress
- Create and use Gantt charts, spreadsheets, or other appropriate tools to manage time and tasks
- Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with customer requirements
- Manage project budgets
- Identify, analyze, and manage potential risks; and review how risks may impact scope, schedule, quality, and cost
- Identify where and when management of issues and risks, or accommodating altered requirements, will involve extra resources or time, and where efficiencies can be made
- Order all required materials for software and/or hardware installations
- Lead and facilitate the collaboration with Telecom Provisioning to deliver voice and data transport to customer facilities
- Plan resources and develop schedules for Field Technician visits to facilities for hardware and transport installations
- Continuously monitor and present reports defining project progress and problem solutions internally and externally
- Facilitate daily/weekly/monthly conference calls to discuss project progress to stakeholders
- Provide Meeting Agenda(s) & Meeting Minutes for every facilitated conference call.
- Create and customize project plans for RFPs (Request for Proposal) for new and existing businesses
- Ability to learn the company's products and features to comprehend technical discussions with specialists/technicians, and be able to determine what is reasonable or possible.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities:- Ability and experience in managing project budgets and timelines while ensuring quality.
- Demonstrated leadership skills, communication, analytical, problem-solving skills, and detail-oriented
- Demonstrated ability to effectively employ both short term and long-term project planning skills
- Ability to manage up to 40-50 projects simultaneously
- Comprehend contract language, requirements, and stipulations
- Solid working knowledge of PowerPoint, Word, Excel, and Project
- Excellent communication skills, both oral and written
- Demonstrated ability to work collaboratively with diverse groups
- Plans, aligns, and communicates effectively.
- Ensures accountability.
- Business insight that optimizes work processes
Minimum Qualifications:- High school diploma or GED
- 10 + years of experience in Telecommunications or Project Management
- Experience leading exempt-level team
- Must be able to travel 15%
Preferred Qualifications:- Bachelor's degree or five years' equivalent experience
- PMP and/or ITIL Certified
- 7+ years of proven experience in project management, leading team leaders through a variety of large and small project plans
- 5+ years' proven experience in the Telecom industry, VoIP infrastructure, and/or related industry experience
- Proven experience in leading the delivery of unique product service or results
- Experience managing projects via Workfront
- Six Sigma certification(s)
Physical Requirements:- While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
- Occasionally may need to reach, stoop, or kneel.
- May be required to lift up to 25 pounds.
Salary and Benefits:At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
- $108,178.61 - $123,323.61 per year
- Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
