Summary of the Job:As an Sr Analyst, System Support, you will be responsible for being a system expert of the Hogan Core Banking Platform Loan Servicing System with the ability to help on escalated production issues and coordinate with IT and our vendors if necessary. You will make technical configuration changes in the system and be responsible for controlled releases and end-user satisfaction. You will lead mid to large projects of some complexity. You will also help assist in setting the strategic direction regarding enhancements and investments to improve the organization.
About This Role:Key Accountabilities:- Responsible for the performance, reliability, and maintenance of the Hogan Loan Servicing System.
- Advanced knowledge for assigned applications through training and experience.
- Performs escalation support and issue resolution through research across multiple systems and data.
- Work closely with business and operations team regarding system enhancements.
- Manage and provide input into the application roadmap for further improvement and development, including helping prioritize development.
- Work with IT and/or third-party vendors for support, upgrades, and implementations.
- Leads requirements gathering and analysis with stakeholders ensuring requirements are complete, concise and comprehensive
- Seeks opportunity to learn, automate, document, share, educate, and improve the Hogan loan maintenance and servicing processes and systems.
- Provides metrics and other documentation to support analysis and findings.
- Perform testing of process and system changes and coordinate end user testing.
- Reporting and Data Analytics: Coordinate, track and respond to data needs and requests from across Operations and our partners.
- Designs, develops, and maintains reports using the tools assigned
- Develop and process daily, monthly, quarterly, and yearly standard and ad-hoc reports (basic to advanced).
- Analyze new data requests and create recommendations for the development of new system reporting.
- Training and Development: Enhance end users' knowledge, understanding and competency with the loan servicing system.
- Identify, develop, and recommend training opportunities that meet and support end user needs.
- Develop and update system documentation for training support.
- Participate in training sessions as an advisor with regard to use of new/enhanced systems.
- Coaches and mentors teammates with a focus on developing the capabilities of the team.
- Business Relationship Management: Knowledge, skills and behaviors that foster a productive relationship with business partners.
- Develops a strong partnership with all system/application stakeholders.
- Communicates effectively with business units to identify needs and evaluate solutions to enhance business unit satisfaction.
- Manages business unit's expectations effectively.
- Project: Aim to increase the likelihood that projects or initiatives deliver the intended results and outcomes.
- Participates in medium to large projects as assigned by management.
- Contributes or leads project team meetings and assists team members in critical decision making and planning; assists in execution, control, and closure of projects; meet regularly with project manager(s).
- Compliance: Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.
The Ideal Candidate for This Role:Knowledge, Skills, and Abilities- Ability to design new system solutions, modify, enhance, or adapt existing systems and integrate new features or improvements, all with the aim of improving business efficiency and productivity.
- Ability to implement, configure and test feasible solutions.
- Demonstrate a consultative approach with the ability to analyze stakeholder's needs.
- Excellent communication.
- Strong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions.
Job Requirements- 5+ years of banking experience (Operations, Lending, Systems)
- Written and verbal communication, including technical writing skills
- Problem solving ability with strong analytical skills
- General knowledge of Lending
- General knowledge of Microsoft Office products
- Ability to multi-task while adhering to multiple timetables of completion
Work Environment: Compensation and Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
To obtain compensation and benefit information related to this specific role, e-mail FNBO at [redacted]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Application Deadline:All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
