Sr. Field Quality Engineer - Closures| Casa Grande , AZ | Full-Time The Role We are seeking a highly technical, hands-on Sr. Field Quality Engineer - Closures to join our Field Quality organization. This role focuses on investigating, validating, and resolving complex field issues related to doors, liftgates, frunks, hoods, closure mechanisms, weather sealing, fit and finish, body structures, and exterior customer-perceived quality concerns.
As a Sr. Field Quality Engineer - Closures, you will serve as the technical bridge between customer feedback, service observations, and engineering teams to drive rapid root cause identification, corrective action development, and continuous quality improvement.
Success in this role means improving closure system performance, reducing warranty exposure, improving vehicle craftsmanship, and delivering measurable improvements in customer satisfaction through data-driven issue resolution and cross-functional collaboration.
What You'll Own Closure Systems Investigation & Diagnostics Investigate complex field issues involving doors, hoods, frunks, liftgates, latches, hinges, glass alignment, seals, weather intrusion, wind noise, and fit and finish concerns.
Conduct hands-on vehicle inspections and dimensional assessments to identify failure mechanisms and sources of variation.
Perform issue replication and validation activities on customer, fleet, and development vehicles.
Analyze warranty data, field quality information, service records, and repair trends to identify emerging closure-related concerns.
Cross-Functional Technical Interface Partner closely with Body Engineering, Closures Engineering, Manufacturing, Supplier Quality, Service Engineering, and Vehicle Validation teams.
Translate field observations into actionable technical problem statements supported by objective data.
Support engineering reviews, risk assessments, issue prioritization discussions, and corrective action planning.
Warranty & Field Data Analysis Monitor closure-related warranty performance and identify recurring failure trends.
Quantify customer impact, repair frequency, warranty exposure, and issue severity.
Track issue occurrence across vehicle configurations, suppliers, production dates, and manufacturing locations.
Leverage field data to support prioritization and escalation decisions.
Issue Management & Corrective Actions Manage closure-related field issues from identification through resolution.
Lead investigations involving customer dissatisfaction, repeat repairs, warranty spend, and quality escalations.
Support development and implementation of corrective actions.
Validate effectiveness of engineering changes and corrective actions through field monitoring and follow-up assessments.
Customer Experience & Quality Improvement Drive improvements in perceived quality, exterior craftsmanship, durability, and customer satisfaction.
Support reduction of wind noise, water leaks, alignment concerns, rattles, squeaks, and closure operability issues.
Recommend improvements to inspection methods, diagnostics, repair procedures, manufacturing controls, and quality processes.
Root Cause Analysis & Problem Solving Lead structured root cause investigations using established problem-solving methodologies.
Differentiate between design, supplier, manufacturing, assembly, and service-related contributors.
Support implementation and validation of permanent corrective actions.
Drive sustainable improvements that reduce recurrence and improve long-term product quality.
What You Bring Required - Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, Automotive Engineering, or a related technical field.
- 6+ years of automotive experience in Field Quality, Vehicle Engineering, Body Engineering, Manufacturing Quality, Supplier Quality, or Service Engineering.
- Strong understanding of automotive closure systems, body structures, sealing systems, and exterior quality requirements.
- Experience investigating fit and finish concerns, water leaks, wind noise, squeak and rattle issues, and closure functionality.
- Ability to analyze warranty data, service information, and manufacturing quality data.
- Strong problem-solving and root cause analysis skills.
- Excellent communication and cross-functional collaboration skills.
- Ability to conduct hands-on vehicle investigations and technical assessments.
- Ability to read, write, speak, and understand English sufficiently to perform the essential duties of the position, including understanding work instructions, safety procedures, and job-related communications.
Preferred - Experience with dimensional variation analysis.
- Experience supporting vehicle launch activities.
- Knowledge of GD&T, tolerance stack-up analysis, and body manufacturing processes.
- Six Sigma, Shainin, Red X, or similar structured problem-solving methodologies.
- Experience supporting closure systems, body systems, or exterior quality concerns within an OEM environment.
- Experience working closely with Engineering, Manufacturing, Supplier Quality, and Service organizations.
Work Requirement This role requires close collaboration with Engineering, Manufacturing, Supplier Quality, Service, and Validation teams. Hands-on vehicle evaluation and investigation activities are required. Travel may be required to support field investigations, supplier reviews, validation activities, and business objectives.
Compensation and Benefits Base salary range: [Compensation Range TBD]
Lucid offers a comprehensive and competitive benefits package that includes medical, dental, vision, life and disability insurance, paid time off, and a 401(k) plan. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the terms and conditions of those programs. Cash or equity incentive awards, if applicable, are determined by multiple factors, including individual performance and overall company results.
