UnitedHealth Group

Sr Field Account Manager, TPA

UnitedHealth Group$49K — $114K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Insurance license required within 90 days of hire
  • 2+ years in a client-facing service role
  • Proven presentation skills in various settings
  • Advanced analytical and problem-solving capabilities
  • Willingness to travel approximately 20%
  • Valid Driver's License

Responsibilities

  • Support customer service experience at the field level
  • Develop solid relationships with internal teams to enhance service
  • Resolve elevated customer service requests alongside Operations Team
  • Facilitate regular customer meetings to monitor issues
  • Train customers on web services and reporting
  • Provide updates on service trends and wellness initiatives
  • Conduct enrollment meetings and customer health fairs

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase options
  • 401k contribution matching
  • Opportunities for professional development
Full Job Description
The Sr. Field Account Manager is responsible for supporting service and engagement with customers to further the relationship with UMR. The role will be responsible for educating customers on their benefit plans, wellness resources, and communicating various administrative/service-related changes to the customer (i.e., network or pharmacy preferred drug changes). A solid focus of this role will be coordinating with internal stakeholders and teams to address customer and member service issues. The Sr. Field Account Manager will also be responsible for conducting enrollment meetings and wellness fairs. This role also includes facilitating the relationship between the customer and internal service teams and providing education on the correct service escalation paths for our customers.

Primary Responsibilities:

  • Support the service experience of customers at the field level by working with the UMR Operations Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customers' expectations
  • Develop and maintain solid relationship with internal to manage customer service experience
  • Fully accountable for supporting the Strategic Account Executive (SAE) in facilitating resolution of all elevated customer service requests by working with the Operations Team, and conducting customer consultations as required
  • Facilitate customer meetings with the Operations Team regularly to keep abreast of any escalating issues and service trends
  • Train customers on web services and reporting
  • Maintain and provide updates to the SAE on customer service trends, reporting usage, wellness initiatives, and improvement opportunities, etc.
  • Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas
  • Establish and maintain solid and appropriate relationships with customers to maintain persistency
  • Establish and maintain Broker/Consultant relationship as needed, but primarily with customer
  • Coordinate ordering of enrollment materials/directories for customers
  • Coordinate resolution of pre-implementation service and eligibility issues with Implementation Team
  • Coordinate implementation activities
  • Conduct enrollment meetings and customer sponsored health fairs for assigned customers
  • Demonstrate a high level of healthcare industry knowledge as well as the customers' specific industry
  • Perform other assignments and responsibilities as required by management


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Insurance license as required by law within 90 days of hire
  • 2+ years of work experience in a client-facing service role
  • Demonstrated superior presentation skills in both small and large group settings
  • Demonstrated advanced analytical and problem-solving skills
  • Ability to travel as required (approximately 20%)
  • Valid Driver's License


Preferred Qualifications:

  • 3+ years of health care industry experience
  • Experience working with Labor & Trust or Taft-Hartley health and welfare funds
  • Human Resources or Medical Benefits experience


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24 - $55 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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