Summary:

UNC Health is seeking an experienced Epic Resolute Certified Analyst to support our Community Connect program. This role supports external partner clinics using UNC Health's Epic platform, with a focus on professional billing (PB), claims management, and end-to-end revenue cycle workflows, with strong alignment to ambulatory operations.

Location: Morrisville, NC (Hybrid: Remote & Onsite)

Team: Community Connect | UNC Health ISD

Responsibilities:

• Design, build, and support Epic Resolute (Professional Billing & Claims) functionality
• Maintain billing rules, including charge routing, claim edits, payer setup, and workqueues
• Support charge capture, claim submission, payment posting, denials, and A/R workflows
• Troubleshoot billing and claims issues, including rejections, denials, and workflow gaps
• Partner with revenue cycle, coding, and operational teams to optimize workflows and reduce revenue leakage
• Support requirements gathering, testing, go-lives, and system enhancements
• Provide onsite clinic support, including workflow analysis and optimization
• Ensure data integrity, compliance, and reporting support for revenue cycle performance

Preferred Qualifications:

• Epic Resolute Certification (Professional Billing) (active)
• 3+ years of Epic Resolute experience in a healthcare environment
• Strong knowledge of billing, claims processing, and revenue cycle operations
• Experience with claim edits, denials management, and A/R follow-up workflows
• Ability to travel to clinics for onsite support
• Experience with Community Connect or multi-site environments
• Experience with workqueues, claim scrubbing, and payer/plan build
• Understanding of ambulatory (PB) workflows and integrations with Cadence/Prelude
• Experience supporting go-lives, testing (UAT), and workflow optimization initiatives

Other Information

Education Requirements:
• Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
• No licensure or certification required.
Professional Experience Requirements:
• If a Bachelor's degree: Four (4) years of experience with IT systems and/or related operational experience.
• If an Associate's degree: Six (6) years of IT systems and/or related operational experience.
• If a High School diploma or GED: Eight (8) years of IT systems and/or related operational experience.

Knowledge/Skills/and Abilities Requirements:

• Epic Resolute Certification (Professional Billing) (active)
• 3+ years of Epic Resolute experience in a healthcare environment
• Strong knowledge of billing, claims processing, and revenue cycle operations
• Experience with claim edits, denials management, and A/R follow-up workflows
• Ability to travel to clinics for onsite support
• Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Ambulatory Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $41.45 - $59.58 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.