Must Have Technical/Functional Skills
• 10+ years in IT Production Support, with specific experience in Asset Management or financial services domain.
• Ability to apply structured problem-solving techniques in production support to diagnose issues, perform root cause analysis and drive timely resolution.
• Hands-on experience with ServiceNow, Jira, Confluence, SharePoint, Splunk & Compass for covering incident, problem, change, and service request management.
• Proficiency in SQL, Informatica, Business Objects, AWS Cloud with hands on experience in data validation.
• Understanding of batch processing concepts, job scheduling, and data dependencies in Informatica systems.
• Strong practical knowledge of ITIL frameworks in Production Environments.
• Investments Applications Production Support exposure is an added advantage.
• Excellent written and verbal communication skills are required, with strong client-facing communication abilities.
• Ability and eagerness to rapidly acquire domain knowledge and apply it effectively to project work.
Roles & Responsibilities
• Provide L2/L3 production support (including on-call support), responding to incidents, troubleshooting application issues, and ensuring timely resolution within defined SLAs.
• Monitor system health and performance using Splunk, Grafana, AWS monitoring tools, and mainframe job Scheduler.
• Troubleshoot and resolve application failures, batch job issues, Informatica ETL workflows and data processing errors across distributed, cloud, and mainframe systems.
• Perform root cause analysis (RCA) for incidents and implement corrective and preventive actions.
• Coordinate enhancements, defect fixes, and data changes related to Application.
• Coordinate and participate in DR drills and activities including application validation
• Manage outages, application defects, and planned maintenance activities.
• Maintain and update run books, SOPs, and knowledge articles.
• Guide, mentor, and manage a team of junior and mid-level support engineers
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $125,000- 135,000 a year
