Location:
USA-Houston, USA-Mt Vernon
Job SummaryWe are looking for a dynamic, results-driven individual who will achieve a high level of customer satisfaction that provides 24/7 reliable and responsive IT Infrastructure Services in over 5 countries.
How You Can Be- Lead and manage a team of technical specialists and outsourced contracted services to securely deliver IT Infrastructure Services in Americas and Europe according to the specifications agreed with Business, Manufacturing and IT organizations.
- As a member of the IT team, participate and contribute to the execution of the overall IT strategy.
- Formulate and implement plans and budgets in line with IT strategy and as befitting the department and needs and objectives of businesses.
- Track and communicate operational metrics (including trending over time) and identify process and service improvement opportunities.
- Participate in teams supporting transformation projects with the businesses, such as refresh and consolidation strategies and infrastructure technology rollouts.
- Ensure that infrastructure (networks, datacenters, servers and storage) incidents and problems are resolved in a timely and effective manner, and reduced by analyzing root causes, minimizing disruption to business operations and adhering to SLAs on availability and resolution response times.
What Matters to SABIC- Bachelor's degree in IT or Engineering Computer Science
- 10 years' experience in global Industry or IT environment
- 10 years' experience in Petrochemical Environment
- Minimum of 7 years' experience with CISCO Networks and in-depth knowledge of routing/switching
- In-Depth knowledge of ITIL® policies and procedures including Incident, Problem and Change Management
- Analytical skills
- Enthusiastic, flexible and creative team player
- Excellent communication skills
- Must be proactive and able to operate independently
- Must be comfortable in a high-energy environment
- Cultural sensitivity and a 'global mindset'.
- CISCO Network Certified is preferred.
Eligibility Requirements (Regional Specific)- You must submit your application for employment online to be considered. Please submit your resume using the "Apply Now/Apply" option on this page.
- You must be 18 years or older
- Applicants must be currently authorized to work for SABIC in the United States on a full-time basis.
Work AvailabilityRegular, predictable attendance is an essential function of this position. Applicants must be regularly available and willing to work (e.g. Monday - Friday)] during assigned hours of operation and such other hours as the company determines are necessary or desirable to meet business needs
