Job DescriptionTitle: Sr. North America Distribution Operations LeadRole PurposeLead day-to-day
North America distribution operations execution across DCs and 3PLs, ensuring
reliable service, cost discipline, and operational stability for retail, DTC, and professional channels.
We are seeking a senior operations lead with deep forward logistics and distribution experience to oversee end-to-end North America distribution operations.
This role is responsible for managing and directing our third-party logistics (3PL) partners to ensure consistent, on-time, and cost-effective fulfillment across all channels. The ideal candidate brings strong operational rigor, a hands-on operator mindset, and a proven ability to hold external partners accountable while scaling reliable distribution performance across a complex North American network.
Scope & Scale- Revenue supported:$1-2B NA
- Distribution spend influenced:$40-50M
- Network:1-3 DCs (3PL-heavy)
- Channels:B2B, e-commerce
- Team: Indirect (via 3PLs)
Key Responsibilities1. Distribution Operations Execution (Core)- Own daily DC operations performance: receiving, storage, pick/pack/ship
- Deliver OTIF, order cycle time, throughput, and accuracy
- Manage 3PL partners to SLAs, KPIs, and cost commitments
- Ensure operational readiness for peaks, launches, and promotions
- If product doesn't ship correctly and on time, this role owns it.
2. Cost & Productivity Control- Manage warehousing & DC ops costs against plan
- Drive labor productivity, utilization, and cost per unit
- Eliminate waste: re-handling, poor slotting, split shipments
- Partner with Transportation on outbound execution discipline
- This role protects margin through operational rigor.
3. Network Stability & Capacity- Monitor capacity vs demand and escalate risks early
- Support network changes: volume shifts, new SKUs, DC adds/exits
- Execute automation, layout, and process improvements
- Maintain operational continuity during disruptions
4. DTC & Channel Fulfillment- Execute channel-appropriate service levels
- Support premium customer experience without uncontrolled cost
- Work with Commercial, CX, and Finance on service trade-offs
- Ensure accessory and small-parcel fulfillment doesn't erode margin quietly
5. Safety, Compliance & Governance- Ensure safety, battery handling, and environmental compliance in DCs
- Maintain audit-ready operations (SOX, EPC, customs interface)
- Enforce SOPs and corrective actions
Success Metrics- OTIF / Perfect Order Rate
- Order Cycle Time
- DC Ops Cost % of Sales
- Cost per Unit Shipped
- Labor Productivity
- Peak performance vs plan
- Safety & compliance metrics
Leadership Expectations- Strong operator mindset
- Comfortable holding 3PLs accountable
- Data-driven, financially literate
- Clear communicator under pressure
- Escalates early and constructively
Experience & Profile- 5-7 years in distribution / fulfillment operations or relevant experience
- Experience running DCs or large 3PL operations
- Omnichannel exposure (retail + DTC)
- Strong operational and financial discipline
- Proven ability to execute change, not just manage status quo
- Automotive Operations experience a plus
At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Atlanta, Georgia is: $119,400-$164,100.The hiring range for other Bose work locations may vary.In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences.
