Position Overview

The Senior Director, Technical Services is accountable for leading the technical interface between Novelis and its customers (Beverage Packaging, Auto and Specialties) across North America, ensuring that Novelis products consistently meet or exceed customer expectations throughout product development, industrialization, launch, and serial production.

The role leads the North American Technical Services organization, which is responsible for customer manufacturing support, application engineering, product development, and technical problem resolution. Working closely with Commercial, Manufacturing, Quality, R&T, and Operations, the Senior Director ensures new and existing aluminum products are optimized for customer forming, stamping, joining, painting, and assembly processes while driving continuous improvements in product performance and customer satisfaction.

The position serves as the primary technical advisor to OEMs and Tier suppliers, translating customer requirements into manufacturing capabilities and product innovations that strengthen Novelis’ competitive position and support profitable growth.

 

Responsibilities

 

Customer Technical Partnership

• Lead the technical relationship with beverage packaging, specialties, automotive OEMs, and Tier 1 suppliers throughout product development, qualification, launch, and ongoing production.
• Serve as executive escalation point for significant customer technical issues and product performance concerns.
• Build trusted technical partnerships that position Novelis as the preferred aluminum supplier.

Product Development & Commercialization

• Lead development of customer-specific aluminum products that satisfy mechanical properties, formability, surface quality, joining characteristics, and other customer specifications.
• Coordinate product industrialization from concept through commercial production.
• Partner with R&T, Manufacturing and Commercial teams to accelerate new product introductions.

Customer Manufacturing Support

• Lead the field Technical Services engineers supporting customers during rolling, stamping, blanking, forming, welding, heat treatment, painting, and assembly operations.
• Ensure rapid technical response to manufacturing challenges while minimizing customer downtime and production disruptions.
• Establish standard processes for customer support across North America.

Manufacturing & Quality Integration

• Translate customer feedback into manufacturing improvements.
• Partner with plant quality, process engineering, and operations teams to improve capability, consistency, and product performance.
• Support root cause analysis and implementation of corrective and preventive actions.

Technical Strategy

• Develop the North American Technical Services strategy aligned with Commercial growth objectives.
• Identify future customer technology needs and emerging platforms.
• Support development of advanced alloys and manufacturing technologies.

Leadership

• Lead and develop a high-performing organization of Technical Service Engineers, Product Development Engineers and technical specialists.
• Foster collaboration across Manufacturing, R&T, Commercial, Quality and Supply Chain.
• Develop technical capability and succession for critical engineering positions.

Minimum Qualifications

 

• Bachelor’s degree in metallurgical engineering, Materials Science, Mechanical Engineering, or related engineering field.
• 15+ years of progressive technical leadership within aluminum, metals, automotive materials or advanced manufacturing.
• Deep understanding of rolled aluminum products and automotive sheet applications.
• Demonstrated success leading product development and commercialization programs.
• Experience managing customer technical support organizations
• Experience working across Manufacturing, Quality, R&D and Commercial organizations.
• Experience leading geographically dispersed technical teams.

 

Preferred Qualifications

• Master’s degree preferred.
• PhD is desirable for advanced product development environments.
• Significant experience supporting automotive OEM customers.

 

Please note that we are unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship

 

 

What We Offer:

This role offers a hybrid schedule, requiring at least two days onsite each week. Novelis values the importance of flexibility and work-life harmony, supporting a Flex Work strategy that enables employees to balance personal and professional commitments while benefiting from a collaborative in-office atmosphere.

Novelis benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, competitive in the marketplace, and affordable. These are a few of the benefits we offer to support you and your family’s well-being:

• Medical, dental and vision insurance
• Health savings accounts – Company Funded Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• Company-paid basic life insurance and Additional voluntary life coverage
• Paid vacation and competitive personal time off
• 401(k) savings plan with company match
• Retiree Medical Plans – medical and prescription drug coverage through Novelis sponsored Retiree Health Access
• Retirement Savings Account
• Employee assistance programs – available 24/7 to you and your family
• Wellness and Work Life Support - career development and educational assistance!

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Location Profile

Novelis’ Global Corporate Headquarters is located in the Buckhead neighborhood of Atlanta Georgia and employs approximately 250 people. It is co-located with Novelis’ North America regional office which employs approximately 225 people. Supporting its 24 operations worldwide Novelis’ corporate office is home to the executive leadership team and global functions that support the automotive beverage can and high-end specialties value streams. The City of Atlanta provides a diverse and family-friendly place to live with countless museums cultural organizations and educational institutions including the Georgia Aquarium Woodruff Arts Center CNN Center Georgia Tech and Mercedes-Benz Stadium. In the Atlanta area Novelis has strong community partnerships with Atlanta Habitat for Humanity GeorgiaFIRST and Agape Youth and Family Center in addition to many local museums and community groups.