Job Description

What you will be doing

You will lead client strategy and analytics for FIS’ Client Office, setting a clear strategic direction and ensuring client engagement initiatives deliver measurable impact. You will work closely with senior leaders to turn insight into action, shaping how FIS engages, retains and grows its client relationships.

•    Establish a clear “North Star” vision for client engagement, setting direction, priorities and expectations 
•    Design and evolve client engagement frameworks that drive long term loyalty, satisfaction and value 
•    Define client segmentation strategies to maximise impact across priority client and product groups 
•    Lead development of the Client Office operating model, including governance, accountability and links to delivery 
•    Drive senior stakeholder engagement to support planning, decision making and execution 
•    Own competitive intelligence, board materials and investor reporting, including Senior Leader speaking points where required

What you bring

•    Strong experience in strategy, analytics or business planning roles, ideally from management consulting, investment banking or similar high rigour environments 
•    Proven ability to translate complex analysis into clear recommendations and executable plans 
•    Experience working directly with senior executives, including preparation of board level materials 
•    Excellent executive communication and storytelling skills 
•    Track record of contributing to or delivering transformation initiatives end to end 
•    Ability to operate at pace in complex, matrixed organisations

Added bonus if you have

•    Experience within client strategy, customer experience or client operations functions 
•    Exposure to large, global or regulated financial services organisations 
•    Experience building or leading small, specialist teams 
•    Familiarity with client analytics, dashboards or performance reporting at scale

What we offer you

•    A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
•    A modern, international work environment and a dedicated and motivated team 
•    The chance to work on some of the most challenging, relevant issues in financial services & technology
•    A fantastic range of benefits designed to help support your lifestyle and wellbeing
•    A broad range of professional education and personal development opportunities
•    A work environment built on collaboration, flexibility and respect

#LI-MC1

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $187,270 - $318,360 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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