The Senior Director, Solutions Consulting is a senior commercial leader who sets the strategy for pre-sales, deal design, and launch readiness across the organization. As a member of the Commercial Leadership Team, this person owns the connective tissue between Commercial, Operations, Product, and Delivery - making sure customer strategy, solution design, and pricing approach work together to win deals the business can actually deliver on at scale.

This is an enterprise-wide role. It carries full accountability for solutions consulting effectiveness, direct leadership of the solutions consulting team, and end-to-end ownership of launch readiness for new products and major releases. The Senior Director is a direct partner to Sales leadership and the final escalation point on the organization's most complex, highest-stakes opportunities.

Responsibilities:

Commercial & Pre-Sales Leadership
• Set the solutions consulting strategy and own its connection to enterprise sales objectives and long-term growth targets.
• Act as the senior commercial partner to Sales leadership - shaping deal strategy, solution design, pricing frameworks, and competitive positioning at the account and portfolio level.
• Serve as the final escalation point for complex or high-risk opportunities that require cross-functional alignment and executive judgment.
• Set the standard for rigor and consistency across pre-sales, and hold the org accountable to it, to improve win rates and deal quality company-wide.
• Represent solutions consulting in executive and board-level forecasting and pipeline conversations as needed.

Solutions Consulting Team Leadership
• Build and scale the solutions consulting function - operating model, process, hiring plan, and performance standards.
• Develop the team into recognized subject matter experts across the full sales lifecycle: demos and solution positioning, protocol scoping and feasibility, pricing and solution design strategy.
• Define the metrics that matter - win rate, deal progression, sales effectiveness - and report on them to Commercial Leadership.
• Build the team's bench strength through coaching, succession planning, and career development for senior team members.

Launch Strategy & Readiness
• Own end-to-end launch strategy for new products and major product enhancements, from concept through go-live.
• Make sure every launch plan covers what it needs to: delivery model readiness and operational change, SOP and technical spec updates, call center and operational training, sales enablement and pricing structures, marketing and customer-facing collateral.
• Certify that every launch is commercially viable, operationally executable, and scalable before it goes live - and own the outcome afterward.
• Partner directly with Product leadership to shape the roadmap based on market and deal feedback, not just execute against it.

Cross-Functional Leadership
• Establish and lead a cross-functional Launch Readiness Group, bringing together stakeholders from Commercial, Operations, Product, IT, and Customer Delivery.
• Drive accountability, decision-making, and execution across functions to ensure launches meet timelines, quality standards, and commercial objectives.
• Influence roadmap prioritization by bringing market, customer, and competitive insights into cross-functional planning discussions.

Education:

• Bachelor's degree in Business Administration, Finance, or a related field required
• MBA or other graduate degree preferred

Experience:

• Significant experience in solutions consulting, pre-sales, sales engineering, or a related commercial role supporting enterprise sales.
• Deep understanding of complex sales cycles, deal structures, and selling strategies in a B2B or services-driven environment.
• Proven experience leading pre-launch and launch strategies for new products or platforms. • Demonstrated success leading and influencing cross-functional teams across Commercial and Operations.
• Strong competitive and market awareness, including industry trends, technologies, and evolving customer needs

Skills:

• Advanced consultative and problem-solving skills with the ability to influence senior stakeholders.
• Strong executive presence with the ability to communicate complex concepts clearly and persuasively.
• Highly collaborative leadership style with a track record of driving alignment across functions.
• Passion for technical sales, customer engagement, and building scalable commercial capabilities.
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment.

$100,000 - $225,000 a year

Benefits:

All job offers will be based on a candidate's location, skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 30 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), and Company bonus where applicable.