Northwestern Mutual

Sr. Director Records Management, Transparency and Choice, and Privacy Incidents

Northwestern Mutual • $160K — $240K *
Milwaukee, WI 53215In-Person
Finance & Insurance
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Law Degree preferred.
  • Bachelor's and/or Master's degree with focus on Risk Management, Insurance, Computer Science, or related field; or equivalent work experience.
  • Minimum 5 years in a privacy-related practice or field.
  • CIPP/US required; CIPT or CIPM preferred.
  • Experience in creating operational records and information management programs preferred.

Responsibilities

  • Consults on enterprise initiatives to ensure compliance with data protection laws and regulations.
  • Leads a team responsible for the records management and privacy incident response programs.
  • Manages staff through communication, coaching, and performance management activities.
  • Provides leadership and strategic direction on privacy risks.
  • Partners with legal and various teams to implement and maintain privacy controls and practices.

Benefits

  • Work-life balance with a hybrid working model.
  • Professional development opportunities to enhance skills.
  • Access to employee wellness programs.
  • Comprehensive healthcare benefits.
  • Generous paid time off and holiday schedule.
Full Job Description
About the Job:

In collaboration with the Chief Privacy Officer (CPO) helps to drive strategic vision, operating model, budget and planning activities, and outcomes for Privacy, including the development, implementation, maintenance and adherence to the Records and Information Management, transparency, and consent, and privacy incident response r policies and procedures. Leads the privacy teams accountable for records and information management and privacy incident response Regarded as a technical expert and trusted, strategic advisor to the CPO, leaders, and employees within and outside the department or function. As a member of the Privacy leadership team, accountable for furthering the Privacy Department's Mission of ensuring regulatory compliance and fostering consumer trust while providing foundational capabilities for unlocking the value of data by translating privacy requirements to the business and positioning privacy as a competitive advantage that drives business growth and consumer trust.

What You'll Do:
  • As a subject-matter expert, consults on enterprise initiatives including new products and processes, proactively identifying risks and requirements to ensure compliance with data protection, privacy laws and regulations and enterprise expectations provide privacy minded solutions to the business.
  • Leads a team of privacy professionals accountable for establishing and operationalizing the records and information management program and the privacy incident response program to ensure retention and secure deletion requirements are completed and timely notification and reporting of privacy incidents occurs when needed.
  • Responsible for a full range of manager responsibilities including communication, coaching, mentoring and staff development, performance management, salary administration, and staffing decisions. Participant in functional management to ensure optimum effectiveness and quality by managing adherence to strategies, goals, budgets, operating policies, and procedures as an NM frontline manager. Alignment of roles and responsibilities in decision making. Accountable for translating the departmental strategy to information risk management operational objectives including both systems and processes. Drives for results through others to include:
    • Integrating and designing measurement systems, targets, and specific initiatives in support of the various strategies
    • Directing teams and individuals to ensure business outcomes are achieved
    • Identifying and cultivating relationships with key stakeholders representing a broad range of functions and levels in order to ensure alignment with departmental and enterprise business strategies
  • Accountable for an effective and efficient business unit designed and maintained to support the business outcomes. Responsible for the integration of:
    • Organization/department design and structure
    • Workforce management (forecasting, obtaining, developing, and assigning the right resources)
    • Effective and efficient internal workflow and processes
    • Information and knowledge flows throughout the business unit and out to the organization through both formal and informal exchanges
  • Accountable for providing leadership, strategy, and direction on privacy risk
  • Accountable for providing technology-related requirements to teams implementing privacy controls, including privacy and RIM-related platforms and technologies.
  • Maintains a comprehensive understanding of industry activities and emerging trends to effectively provide leadership, strategy and direction on risks related to records and information management, privacy notice requirements, consent/authorization requirements, and incident response.
  • Partners with Law to draft transparent, legally compliance privacy notices, authorizations, and consents.
  • Partners with the Legal Division, IT Risk and Compliance, Data Governance and Government Relations and other partners to embed records and information management and privacy incident response requirements and controls into projects, products, and services
  • Understands and integrates into privacy impact assessment processes.
  • Works to ensure the privacy program is embedded into every aspect of Northwestern Mutual's business, enabling the Company to navigate a dynamic future in privacy that allows for ethical uses of data in ways that foster consumer trust.
  • Collaborates with the CPO and Privacy Team to ensure the development, implementation, and oversight of adherence to the company's policies and procedures that ensure compliance with federal and state privacy laws and regulations, the Privacy Program, and the Company's Data Ethics Principles.
  • Leads enterprise projects, programs, or processes with significant business impact, develop tactical plans, and completes complex assignments.
  • Collaborates with the CPO, leaders, and stakeholders to develop strategic plans for the collection, use, sharing, and disposal of information in a manner that maximizes its value while complying with applicable data protection and privacy laws and regulations.
  • Collaborates with Data Engineering to help shape a roadmap that accelerates leveraging data to drive NM's business objectives while maintaining compliance with privacy laws and regulations and meeting consumer expectations.
  • Accountable for monitoring the performance of the records and information management policies and procedures and privacy incident response policies and procedures on a continuing basis, taking appropriate steps to ensure continued improvement in their effectiveness and compliance with applicable laws and regulations.
  • Accountable for leading strategic planning, roadmap development, and operational planning.


What You'll Bring to the Role:
  • Law Degree preferred.
  • Bachelor's and/or Master's degree with an emphasis in Risk Management, Insurance, Finance, Computer Science, Computer Engineering, Software Engineering, MIS, or related field; or related work experience beyond the minimum required.
  • Minimum of 5 years of experience in a privacy-related practice or field.
  • CIPP/US required and CIPT or CIPM preferred.
  • Experience in creating or operationalizing a records and information management program preferred.
  • People management skills to include human relations and interpersonal skills necessary to manage a group of people.
  • Strong analytical abilities especially in decision making and problem solving.
  • Strong understanding of information risk, data privacy, and controls assurance.
  • Strong understanding of risk management principles and techniques.
  • Understanding of information risks and IT general controls.
  • Experience in the financial services industry and in integrating risk management and governance solutions into technology systems or platforms.
  • Existing perspective and approach to building strong, collaborative relationships with people who have diverse perspectives, roles, and responsibilities.
  • Ability to navigate different levels of audiences and articulate ideas to both technical and non-technical audiences.
  • Exhibits superior analytical, evaluative, and problem-solving abilities.
  • Very comfortable with ambiguity, enjoys creating structure out of chaos, and enjoys learning and adapting to new areas and skills.
  • Excellent organizational skills, ability to manage multiple projects at once, consistent follow-through.
  • Excellent communication, analytical, organization, advocacy, and negotiation skills.


Skills You Will Have:
  • Accountability: Holds self and their direct reports accountable for measurable, high-quality, timely, and cost-effective results, delivery, and execution. Determines objectives, sets priorities, delegates work to direct reports, and accepts responsibility for mistakes.
  • Business Influence: Collaborates, communicates and influences direct reports, stakeholders, and other business functions based on understanding of the marketplace, organizational needs, and the client as a people manager.
  • Policy & Procedure: Analyzes current policies and procedures, identifies gaps or areas for improvement, and develops and implements new policies and procedures to address those gaps. Ensures compliance with regulatory requirements and industry standards, as well as effectively communicates policies and procedures to employees and stakeholders. Understands the various components of a workflow, identifies bottlenecks, and implements improvements to increase productivity, reduce costs, and streamline operations.
  • Risk Assessment & Identification: Leverages industry knowledge to determine and seek hazards that could potentially prevent the program, enterprise, or investment from achieving their objectives; designs systematic processes of identifying severity of hazards and evaluating the scale and impacts of any associated risk on the business.
  • Strategic Vision & Planning: Develops, defines, and executes strategic vision for the team and business function they manage with an understanding of the enterprise's goals as a people manager; defines business planning, strategy formulation, and management engine to support strategic vision.
  • Talent Development & Planning: Develops direct reports' skills based on organizational objectives, evaluates skill gaps, and manages succession planning to develop more capable direct reports, diverse, strong teams and better organizational performance in an equitable and inclusive manner.


#LI-Hybrid

Compensation Range:

Pay Range - Start:
$160,000.00

Pay Range - End:
$240,000.00

Geographic Specific Pay Structure:

Structure 110:
$176,000.00 USD - $264,000.00 USD

Structure 115:

$184,000.00 USD - $276,000.00 USD

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

About Northwestern Mutual

Northwestern Mutual has been helping people and businesses achieve financial security for more than 160 years. Through a holistic planning approach, Northwestern Mutual combines the expertise of its financial professionals with a personalized digital experience and industry-leading products to help its clients plan for what's most important. Northwestern Mutual delivers financial security to millions with life, disability income and long-term care insurance, annuities, and brokerage and advisory services. The company manages billion of dollars of investments owned by its clients and held or managed through its wealth management and investment services businesses. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM), Milwaukee, WI (life and disability insurance, annuities, and life insurance with long-term care benefits) and its subsidiaries. Subsidiaries include Northwestern Mutual Investment Services, LLC (NMIS) (securities), broker-dealer, registered investment adviser, member FINRA and SIPC; the Northwestern Mutual Wealth Management Company® (NMWMC) (fiduciary and fee-based financial planning services), federal savings bank; and Northwestern Long Term Care Insurance Company (NLTC) (long-term care insurance).

Northwestern Mutual Careers

Joining Northwestern Mutual presents a unique opportunity to be part of a team that is dedicated to empowering personal and professional growth, innovation, and leadership in the financial services industry. As a company renowned for its commitment to excellence and a culture that values diversity and inclusion, Northwestern Mutual offers unparalleled job opportunities for both seasoned professionals and those at the start of their careers.

Work You’ll Do

At Northwestern Mutual, we believe in building strong relationships not only with our clients but also among our team members. By joining our team, you will collaborate with some of the most talented professionals in the industry, all united in their commitment to leadership and innovation. Our employees are equipped with top-tier benefits and diversity training that ensure their career journey is both rewarding and inclusive.

Explore Professional Growth and Development

Northwestern Mutual is committed to fostering an environment where career growth is not just a possibility but a priority. With a variety of positions available, from financial representatives to internships for budding professionals, our company is a place where your skills and passion can thrive. We provide extensive training programs and leadership development opportunities that prepare you for success in your current role and beyond.

Innovative Work Environment

Our team at Northwestern Mutual is at the forefront of integrating cutting-edge technology and innovative financial strategies to provide exceptional service to our clients. This focus on innovation is not just about staying current; it's about leading the way in the financial sector. Employees at all levels are encouraged to contribute ideas and take initiative, driving the company forward as a leader in the financial industry.

Be Part of Our Diverse and Inclusive Team

Diversity and inclusion are more than just buzzwords at Northwestern Mutual; they are integral to our company culture and business strategy. We are committed to creating a workplace where all employees can flourish. Our diversity training programs are designed to enhance understanding and foster an inclusive environment for all team members.

Networking and Career Advancement

Networking within Northwestern Mutual opens doors to expansive career advancement opportunities. We encourage our employees to engage in internal networking events, which often lead to mentorship and further career development. Whether you are looking to enhance your resume, prepare for an interview, or step into a leadership role, Northwestern Mutual provides the resources and support to help you achieve your professional goals.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level. Explore the job opportunities and internships available at Northwestern Mutual and find out how you can contribute to our legacy of innovation and leadership.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Northwestern Mutual.

SEARCH NORTHWESTERN MUTUAL JOBS

Join us and start your journey at Northwestern Mutual today, where your career is nurtured, your skills are honed, and your achievements are celebrated.
Learn more about Northwestern Mutual
Size
7,000 employees
Industry
Finance & Insurance
* Ladders Estimates

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