The Home Depot

Sr. Director, Program Management - CX

The Home Depot$150K — $180K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 6 years of relevant work experience
  • Preferred 10 years experience as a District Manager or similar role
  • Bachelor's degree or equivalent in a related field is preferred
  • Strong understanding of store operations and merchandising
  • Excellent analytical and budget management skills

Responsibilities

  • Review and approve project plans for completeness and alignment with company strategy
  • Manage project implementation using structured packages and metrics for success
  • Provide feedback on project success criteria for continuous improvement
  • Guide and communicate regularly with Regional Operations Managers and other stakeholders
  • Act as the liaison between SSC and field leadership for smooth operational execution

Benefits

  • Overnight travel requirement of 20% to 50%
  • Opportunities for professional development and performance appraisal oversight
  • Involvement in high-level operational meetings and initiatives
Full Job Description
Position Purpose:
The Senior Director of Operations will be responsible for the daily activities of driving change, process improvements and implementation of Store Operations (SSC) projects into a Division. (NOTE:This does not include Pro, Tool Rental, At Home Services, H

Key Responsibilities:
  • Review project plans for completeness and sustainability, socialize the implementation plans, including all aspects of change management and ensure the completeness and accuracy of projects and initiatives to confirm they are meeting realistic timelines.
  • Review and approve Atlanta SSC projects and initiatives, participate as a key stakeholder in the SOAR process, and help determine project alignment with company strategy.
  • Manage projects using a completed implementation package from SSC with milestones, metrics for success, training, and implementation timeline (i.e. Playbook).
  • Be key team member in project/initiative implementation planning.
  • Provide project/initiative implementation feedback to Atlanta SSC project owners to help determine measurement against success criteria to facilitate continuous improvement.
  • Provide regular guidance and direction to Regional Operations Managers (ROMs), as well as weekly communications to Ps and RVPs, at minimum.
  • Serve as liaison between SSC, field leadership and stores.
  • Attend all President' s meetings as a team member to ensure all operational projects are aligned and integrated with all other functional rollouts. Attend all operational conference calls as a team member. Present updates on all active projects in month

Direct Manager/Direct Reports:
  • This position reports to both the Division President and the Atlanta SSC VP of Operations.
  • Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements:
  • Typically requires overnight travel 20% to 50% of the time.

Physical Requirements:
  • Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

Working Conditions:
  • Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • District Manager or equivalent with 10 years of relevant work experience.
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor' s degree program or equivalent degree in a field of study related to the job

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:
  • No additional education

Minimum Years of Work Experience:
  • 6

Preferred Years of Work Experience:
  • No additional years of experience

Minimum Leadership Experience:
  • None

Preferred Leadership Experience:
  • None

Certifications:
  • None

Competencies:
  • Working knowledge of store operations, merchandising and financial analysis
  • Analytical skills Basic Office Budget Management skills
  • Ability to drive change and execute process improvements across region - Teach, coach, & train diverse groups of associates
  • Technology competence (Basic P.C. skills) Desktop Office Suite must be proficient in Word, Excel and PowerPoint
  • Presentation skills
  • Change Management Orientation Process Improvement

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ

Similar Jobs

More Jobs at The Home Depot

More Retail & Consumer Goods Jobs

Find similar Sr. Director, Program Management - CX jobs: