OverviewReady to lead health plan configuration and solution design, driving the full lifecycle of plan build and cross-functional execution across a complex TPA environment?
Personify Health is looking for a Senior Director of Plan Configuration and Documentation to lead the teams responsible for building health plans in our systems and designing enterprise-level solutions for our clients. This is a senior leadership role for someone who has spent their career in third-party administration and is ready to own the full lifecycle of plan build, solution architecture, and cross-functional project execution at scale.
You'll lead a team of Directors and their functions, drive plan configuration excellence across the TPA, and serve as a key partner to internal stakeholders on initiatives that require rigor and follow-through.
What You'll Actually Do
Team Leadership
- Lead and develop the teams of overseeing Plan Configuration and Solution Architecture functions
- Set clear goals, remove barriers, and build a high-performing, accountable team culture
- Translate business objectives into operational priorities for your teams
- Foster close collaboration between Plan Configuration and Solution Architecture, ensuring alignment on client needs, technical design, and plan build execution
Plan Configuration
- Provide strategic oversight of plan build operations ensuring accuracy, efficiency, and on-time delivery
- Own quality and consistency of configuration standards across the organization
- Drive continuous improvement across both functions, identifying process gaps and building solutions
Enterprise Solution Architecture
- Partner closely with Plan Configuration to ensure solution designs are buildable, scalable, and delivered on time
- Support pre- and post-sale solutioning efforts, working with Account Management and Implementation teams to translate complex client requirements into viable plan designs
- Serve as an escalation point for complex or non-standard configurations that require architectural guidance
- Build repeatable frameworks and design standards that improve consistency and reduce downstream rework
Project Management
- Own and manage the operational project portfolio for the TPA side of the business
- Partner with cross-functional teams to align timelines, resources, and deliverables
- Build and maintain operational project frameworks that create visibility and accountability
What You Bring to Our Team
- 10+ years of experience in TPA operations, health plan administration, or a directly related field
- Bachelor's degree required; advanced degree or relevant certifications (PMP, CEBS) a plus
- Proven leadership experience managing Director-level teams across multiple functions
- Deep knowledge of health plan build processes, benefits administration, and enterprise client solutioning
- Experience leading or closely partnering with solution architecture or implementation design functions
- Strong project management skills with experience owning and delivering operational initiatives
- Clear, direct communicator who can work across technical and non-technical stakeholders
- Comfortable operating in a fast-moving environment where priorities can shift
Benefits
The Highlights:
- Competitive base salary and benefits effective day one
- Comprehensive medical and dental through our own health solutions (yes, we use what we build)
- Unlimited PTO—rest and recharge time is non-negotiable
- Mental health support, retirement planning, and financial protection
- Professional development with clear career progression and learning budgets
- Mission-driven culture where diverse perspectives drive real impact on people's health
Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.
Compensation: This position offers a base salary range of $150,000-$165,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.
