Sr. Director of Product Management / Virtual FLThe RoleWe are seeking a highly motivated and experienced Senior Director of Product Management to join our Vehicle Solutions team and help lead the evolution of our Fixed Ops "Service Suite" product portfolio. As a Senior Director of Product Management, you will be at the forefront of defining and delivering cutting-edge tools tailored for the automotive dealer's service department. This solution integrates all aspects of the service department to drive customer engagement and retention through comprehensive in-store and out-of-store experiences. You'll work cross-functionally with engineering, design, sales, and customer success teams to develop, enhance, and grow a product portfolio that helps dealerships achieve measurable success.
What You'll DoProduct Strategy:- Define and communicate the product vision, strategy, and roadmap for our automotive service solutions.
- Leverage market research, customer feedback, and competitive analysis to identify opportunities and prioritize features.
Performance Analysis and Optimization:- Analyze product performance metrics at scale, providing actionable insights to help customers optimize their service department.
- Develop tools and dashboards that empower dealerships to measure effectiveness.
- Leverage data to inform product enhancements and drive customer value.
Product Development:- Manage the product development lifecycle from concept to launch, ensuring quality and timeliness.
- Collaborate with engineering and design teams to define product requirements and deliver seamless integration of in-store and out-of-store vehicle service capabilities.
- Manage the backlog, requirements definition and prioritization and communicate to engineering through JIRA stories, wireframes and daily Standups.
Customer-Centric Design:- Work with leadership and dealers to develop intuitive user experiences that simplify the process and drive consumer convenience and dealer profitability.
Performance & Growth:- Define KPIs and track product performance, using data to inform decisions and drive continuous improvement.
- Work with marketing and sales teams to ensure successful product positioning, go-to-market strategies, and adoption.
Cross-Functional Leadership:- Act as the product champion, fostering alignment across teams and driving initiatives that enhance customer outcomes.
- Build and maintain strong relationships with stakeholders at all levels.
What You'll Bring- 10+ years of product management experience, with at least 5 years in a leadership role, including managing dealer and consumer facing automotive solutions.
- Proven expertise in the automotive industry, with a deep understanding of dealer operations, consumer behavior and leading-edge user experiences.
- Experience working in SaaS environments, ideally with solutions tailored to the automotive industry or similar B2B markets.
- Exceptional communication skills, with the ability to articulate a vision and rally cross-functional teams.
- Familiarity with managing the agile development process and tools (e.g., JIRA, Confluence).
- A bachelor's degree in business, marketing, computer science, or a related field; MBA is a plus.
- Experience in the auto dealer software industry.
- Familiarity with a dealer's service drive, and the repair lifecycle.
- Knowledge of trends in consumer behavior and technology within retail or automotive sectors.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
