Location: New York, NY
Compensation: $225,000 - $285,000 + Bonus
Key ResponsibilitiesGM Coaching & Development- Serve as the primary coach and accountability partner for General Managers, providing real-time feedback, structured development, and ongoing performance support.
Team Building & Culture- Drive a strong, FOH-led culture by owning the full talent lifecycle and ensuring teams are engaged, aligned, and guest-ready.
Guest Experience- Own the guest experience as a core KPI by setting hospitality standards and ensuring consistent, high-quality execution across all locations.
Operational Excellence- Ensure all restaurants meet service, cleanliness, and staffing standards by identifying gaps, solving root causes, and driving accountability.
Financial Performance- Own the P&L across your portfolio, partnering with GMs to deliver against sales, labor, and EBITDA targets, and providing weekly updates to the VP of Operations.
Cross-Functional Collaboration- Partner with Facilities, People & Culture, and other teams to support restaurant performance and company-wide initiatives.
Compliance & Safety- Ensure full compliance with all health, safety, labor, and operational regulations across all locations.
Qualifications- 7+ years of multi-unit restaurant leadership experience with a strong FOH focus
- 2+ years directly developing General Managers
- Strong track record of delivering P&L results and operational performance
- Skilled coach who builds high-performing, accountable teams; experience with succession planning and formal talent development frameworks
- Strong communicator with demonstrated ability to influence senior and executive leadership
- Experience implementing systems and process improvements across multiple locations
- Strong business acumen and ability to analyze performance data
- Proficient in Google Workspace and Microsoft Suite
Preferred- Bachelor's degree or equivalent experience
- Experience in full-service, high-volume dining environments
- Experience leading FOH operations specifically
What You'll Bring- A passion for hospitality and delivering exceptional guest experiences
- A leadership style rooted in accountability, development, and collaboration
- The ability to operate at scale while maintaining attention to detail
- A mindset focused on continuous improvement and operational excellence
Additional Requirements- Ability to travel frequently and spend the majority of time in the field
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to operate in fast-paced, high-volume restaurant environments
Benefits & Perks- Competitive compensation and bonus eligibility
- Medical, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and wellness days
- Employee meal discounts
- Opportunities for growth and internal promotion
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally
