Are you a strategic leader who thrives on building client partnerships, leading high-performing teams, and shaping the future of patient support services? IQVIA is seeking a Senior Director, Hub Services to lead a portfolio of complex patient support programs while driving operational excellence, client satisfaction, and business growth.
This remote leadership role offers the opportunity to work with leading pharmaceutical manufacturers, influence critical healthcare programs, and collaborate with executive stakeholders across the industry. Candidates should be comfortable traveling periodically for client meetings, business reviews, and team engagement activities. Success in this role requires flexibility to support clients across multiple U.S. time zones and the ability to navigate a fast-paced environment where strategic thinking, relationship management, and problem-solving are equally important. As a key member of the leadership team, you will have a direct impact on patient access, client success, and the growth of IQVIA's patient support services business.
Job OverviewAs a Senior Director, Hub Services, you will oversee a portfolio of client programs and serve as the executive leader responsible for ensuring successful delivery of contracted services. You will lead directors, associate directors, managers, and operational teams supporting patient and provider engagement across complex specialty and rare disease programs.
This role requires a balance of strategic leadership, client relationship management, business development, and operational excellence. You will partner closely with internal stakeholders including technology, operations, finance, and business development teams to ensure client expectations are achieved while identifying opportunities for growth and expansion.
Responsibilities include:
- Leading a portfolio of patient support and hub service programs.
- Managing and developing leaders responsible for large operational teams.
- Maintaining executive-level client relationships and serving as a key escalation point.
- Driving strategic account planning and portfolio growth initiatives.
- Supporting business development activities, including solution presentations and client meetings.
- Collaborating with cross-functional teams to optimize service delivery and performance.
- Monitoring operational, financial, and client satisfaction metrics.
- Ensuring delivery commitments and contractual obligations are achieved.
- Leading teams supporting approximately 100-250 employees through multiple levels of management.
Qualifications- Bachelor's degree required; advanced degree preferred.
- 10+ years of progressive leadership experience within patient support services, healthcare services, specialty pharmacy, pharmaceutical services, healthcare operations, or related industries.
- Significant experience managing complex client relationships and large-scale service delivery operations.
- Demonstrated success leading leaders and managing large, multi-layered organizations.
- Strong business acumen with experience supporting sales, account growth, and business development initiatives.
- Experience overseeing operational performance, budgets, and client service metrics.
- Exceptional communication, presentation, and stakeholder management skills.
- Ability to navigate complex challenges, influence stakeholders, and drive organizational change.
- Expertise in patient support programs, hub services, reimbursement support, and healthcare service delivery preferred.
The potential base pay range for this role, when annualized, is $116,600.00 - $324,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
