Sr Director, Customer Education PortfolioYour role at DynatraceWe are seeking a visionary Senior Director with a strong product mindset to lead Dynatrace's global Customer Education function.
In this strategic leadership role, you will transform how customers learn, adopt, and scale Dynatrace across complex enterprise environments. You will define and execute an AI-driven education and enablement strategy that accelerates customer value, drives platform adoption, and contributes directly to retention and growth. Partnering closely with cross-functional leaders, you will deliver scalable, high-impact learning experiences that enable customers to achieve measurable business outcomes.
Key Responsibilities- Define and execute a global Customer Education and Enterprise Enablement strategy aligned with business growth objectives
- Build and scale enterprise adoption programs and repeatable enablement frameworks for complex customers
- Lead AI-driven learning innovation, delivering personalized, data-informed education experiences at scale
- Oversee Dynatrace University, including digital learning, instructor-led training, certifications, and role-based learning journeys
- Partner cross-functionally with Customer Success, Product, GTM, and Services to embed enablement across the customer lifecycle
- Establish and track KPIs that connect education to adoption, consumption, retention, and expansion
- Lead and develop a high-performing global team while influencing senior stakeholders and driving innovation
What will help you succeed Required Experience:
- 12+ years of experience in customer education, enablement, or post-sales strategy within enterprise SaaS or technology
- 6+ years of experience leading global, cross-functional teams
Preferred Experience:- Proven track record of driving enterprise adoption and measurable customer outcomes
- Deep experience working with large, complex enterprise customers
- Expertise in digital learning, enablement strategy, and customer adoption models
- Experience leveraging data, analytics, or AI to improve learning or adoption outcomes
- Strong executive presence with the ability to influence senior stakeholders
- Experience in observability, cloud platforms, or enterprise software
- Experience building certification programs or customer academies
- Familiarity with digital adoption platforms and modern learning technologies
- Experience integrating product usage data into learning and enablement strategies
