FIS

Sr. Director - Credit Product Delivery Leader

FIS • $150K — $180K *
Milwaukee, WI 53215In-Person
Finance & Insurance
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 15+ years of experience in product delivery within financial services or fintech environments.
  • Bachelor's degree in business, Technology, Finance, or equivalent experience.
  • Strong understanding of credit card processing platforms and compliance.
  • Proficient in delivering large-scale platform initiatives and product roadmaps.
  • Demonstrated success in people leadership and developing high-performing teams.
  • Ability to influence cross-functional stakeholders across various teams.
  • Expertise in delivery management skills, including PI planning and risk mitigation.

Responsibilities

  • Lead product execution for credit processing across various teams.
  • Serve as the primary delivery leader for the Credit Processing North America value stream.
  • Provide coaching and leadership to product delivery professionals and teams.
  • Set performance expectations and support team growth and structure.
  • Manage execution discipline for large-scale product initiatives.
  • Drive the operating cadence balancing regulatory and innovation priorities.
  • Engage with clients to support strategic discussions and feedback.

Benefits

  • Collaborative and high-performing team culture.
  • Opportunities for personal and professional growth.
  • Engagement in strategic client-facing initiatives.
  • Access to a diverse and multi-functional work environment.
Full Job Description
Job Description

Senior product delivery leader responsible for leading credit processing product execution, aligning strategic roadmap priorities to delivery outcomes, and driving cross-functional coordination across product, technology, operations, client-facing, and enablement teams.

Job Description
  • Lead credit processing product delivery teams across BASE2000, P1C, and related credit ecosystem capabilities, ensuring roadmap priorities are translated into clear execution plans, measurable outcomes, and coordinated delivery across product and technology teams.
  • Serve as the primary product delivery leader for the Credit Processing North America value stream, partnering with technical product leadership, technology leads, enablement, support, and client-facing teams to advance operational excellence, platform simplification, cardholder experiences, and end-to-end issuer experience objectives.
  • Provide direct leadership, coaching, and talent development for product delivery professionals and teams, with accountability for building organizational capability, strengthening delivery discipline, developing future leaders, and creating a high-performing, engaged team culture.
  • Set clear expectations, provide performance guidance, support career growth, and ensure the team has the structure, tools, and leadership support needed to execute effectively in a complex product and technology environment.
  • Own execution discipline for large-scale product initiatives, including PI planning readiness, epic alignment, capacity and dependency management, delivery risk identification, and cross-team communication.
  • Drive the operating cadence required to balance regulatory, resiliency, KTLO, modernization, and innovation while ensuring product owners and delivery teams have the clarity, prioritization, and support needed to execute effectively.
  • Engage directly with clients and client-facing teams to support strategic roadmap discussions, executive business reviews, renewal conversations, and product strategy sessions.
  • Translate client feedback, market needs, compliance expectations, and platform priorities into actionable product delivery inputs, helping ensure roadmap decisions are informed by client and market needs, aligned with strategic objectives, and weighed against commercial value and feasibility.
  • Partner closely with product management teams, engineering, operations, sales, relationship teams, and executive stakeholders to ensure credit processing initiatives align to business strategy, client commitments, compliance needs, and revenue / retention objectives.
  • Provide leadership visibility into delivery progress, resource constraints, key risks, and decision points, while helping shape the near-term and longer-term roadmap for credit processing platforms and services.
  • This role requires strong cross-functional leadership across product, technology, operations, client-facing, commercial, and executive stakeholder groups, including the ability to align teams with competing priorities, drive decisions across organizational boundaries, and build trusted partnerships "across the aisle."
  • Lead through influence across multiple teams, functions, and service areas with significant impact on functional and business results.
  • Problems are often complex, multi-dimensional, and enterprise-facing, requiring strong business judgment, product depth, delivery rigor, people leadership, and the ability to coordinate decisions across product, technology, and business leadership.


Required Skills:
  • 15+ years of experience in product delivery, product management, program leadership, or technology execution within financial services, fintech, or credit card environments.
  • Bachelor's degree in business, Technology, Finance, or a related field, or equivalent experience.
  • Strong knowledge of credit card issuing, processing platforms, servicing functions, compliance requirements, and the issuer ecosystem.
  • Experience delivering large-scale platform initiatives, modernization programs, regulatory priorities, resiliency efforts, and product roadmaps.
  • Proven people leadership with success, developing talent, managing performance, and building high-performing teams.
  • Ability to influence and align cross-functional stakeholders across product, technology, operations, sales, client-facing teams, and executives.
  • Strong delivery management skills, including PI planning, dependency management, capacity planning, prioritization, risk mitigation, and executive reporting.
  • Ability to translate client needs, market demands, regulatory requirements, and platform strategy into actionable delivery plans.
  • Strong business judgment and executive presence, with experience supporting roadmap reviews, client strategy discussions, renewals, and business reviews.
  • Experience balancing regulatory, KTLO, resiliency, modernization, simplification, and innovation priorities across limited resources.


Preferred Skills
  • Pricing experience in capital markets/fintech solutions (e.g., transaction, product-based models).
  • MBA or other advanced degree.
  • Experience building platform operating models (intake, SLAs, etc.) and scaling execution with sales development


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About FIS

Fidelity National Information Solutions is the nation’s most comprehensive source for real estate-related data, technology solutions.

FIS Careers

Join the vibrant team at FIS, a global leader in financial services technology. With a workforce of over 55,000 worldwide, FIS fosters a culture of innovation and leadership, offering unmatched opportunities for growth and professional development. Work You’ll Do At FIS, we empower the financial world with cutting-edge technology solutions, and we need your unique skills to help us redefine the future of finance. Whether you're looking for a position in software development, project management, or client services, FIS offers a dynamic range of job opportunities. Transform the Industry Be part of a team that is at the forefront of driving innovation in banking, payments, capital markets, and wealth management. FIS is where finance meets technology. By joining us, you will not only transform businesses but shape the way the world uses money. Innovative Work Environment FIS is committed to fostering a workplace where diverse perspectives and experiences are welcomed and respected. With diversity training and leadership programs, employees are encouraged to thrive both personally and professionally. Our commitment to diversity and inclusion is integral to our mission to empower the world with better financial technology. Career Growth and Development FIS believes in nurturing talent and leadership from within. With a plethora of training programs, workshops, and seminars, FIS is dedicated to your career advancement. From internships to leadership roles, your journey at FIS is filled with endless possibilities. Our robust networking events and professional development sessions ensure you have the tools to succeed in your career. Benefits and Culture Choosing a career at FIS means joining a family that values work-life balance and offers substantial benefits. Enjoy health, vision, and dental insurance, competitive retirement plans, and generous paid time off. Our culture promotes not just professional growth but personal well-being. Join Our Team Explore the numerous job opportunities at FIS where your skills can lead to meaningful outcomes. We are continuously hiring curious, creative, and motivated individuals who are ready to drive change in the fintech industry. Stay Connected Keep up to date with the latest in career opportunities and company news by joining our FIS Careers Network. Tailor your job search with personalized alerts and get insider tips that can help you craft the perfect resume and ace your interviews. Discover how your career can flourish by joining a team that’s dedicated to redefining the financial services landscape. Search FIS jobs today and see where your ambition can take you! [SEARCH FIS JOBS] Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at FIS.
Learn more about FIS
Size
65,000 employees
Market Cap
$39.7 billion
Industry
Finance & Insurance
Net Income
$158 million
Founded
1968
5 Year Trend
+9.5%
Revenue
$12.5 billion
NASDAQ
FIS
* Ladders Estimates

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