Job Description:

Strategic Imperative: The Sr. Director, Account Operations is responsible for leading a centralized bid support and proposal function within Revenue Operations, ensuring high quality, timely, and consistent responses across all client requests and opportunities.

The role provides oversight and coordination for complex and high value opportunities, supporting deal strategy, aligning stakeholders, and ensuring proposals are positioned for success. It also drives standardization, efficiency, and broader account operations processes, including onboarding and transition into delivery, while applying strategic judgment to improve win rates and focus on the highest value opportunities.

Primary Objectives:

• Bid and Proposal Oversight: Oversee end-to-end bid and proposal support across all client requests, ensuring high quality, accurate, and timely responses across Agency, Brand, and Complex bids
• Feasibility and Input Alignment: Ensure all bids and proposals are supported by accurate inputs and feasibility assessments, coordinating with relevant teams to validate approach and requirements
• Team Leadership and Coordination: Lead and manage onshore and offshore teams, ensuring clear roles, strong coordination, and consistent performance across all groups
• Cross Functional Alignment and Deal Support: Partner with Sales, Delivery, Operations, Product, and Technology teams to support opportunity development, align stakeholders, and contribute to deal strategy for complex and high value opportunities
• Process Standardization and Performance Optimization: Drive standardization, efficiency, and automation across bid and proposal processes, while ensuring accurate tracking of bid and proposal activity in CRM systems and monitoring performance metrics, including win rates, to improve outcomes

Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Detailed Job Duties:

Bid and Proposal Oversight

• Oversee the daily flow of bids and proposal requests across Agency, Brand, and Complex teams, ensuring timely assignment, prioritization, and completion
• Review bid and proposal responses for quality, accuracy, and completeness, ensuring alignment with client requirements and internal standards
• Support proposal development beyond bids, ensuring consistency, quality, and alignment across all client-facing materials
• Act as an escalation point for complex, high priority, or non standard opportunities, providing guidance to ensure appropriate responses

Feasibility and Input Alignment

• Coordinate with Sales, Delivery, Operations, Product, and Technology teams to gather required inputs, clarify scope, and align on timelines for each opportunity
• Support teams in evaluating feasibility by validating sample availability, methodology, and operational requirements with relevant stakeholders
• Collaborate with cross functional global operations, technology, and product teams to develop and execute project plans, defining scope, schedule, deliverables, resources, and budget

Team Leadership and Coordination

• Lead and manage onshore and offshore bid support teams, ensuring clear roles, strong coordination, and consistent performance
• Monitor workload, turnaround times, and resource allocation across teams, adjusting priorities to meet business needs
• Provide ongoing coaching and feedback to team members to improve performance and maintain quality standards
• Partner with team leads to support hiring, onboarding, and training of new team members

Cross Functional Alignment and Deal Support

• Partner with teams cross functionally to support opportunity development and align stakeholders across the bid and proposal process
• Support deal strategy for complex and high value opportunities by providing guidance on approach, structure, and positioning

Additional Management Responsibilities:

• Performance Management: setting and managing goals, on-going coaching, corrective action, annual reviews, rewards/recognition, and team/individual development
• Employee Life Cycle Management: headcount forecasting, job descriptions, recruiting/hiring, termination
• Governance: ensuring compliance to company policy/practice (e.g. attendance, behavior, workplace attire), ensuring compliance to employment law (e.g. time keeping, anti-harassment and diversity)
• Leadership: ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team), self-improvement as a leader/manager of people
• Culture Ambassador: proactively demonstrate and cultivate a culture of cooperative collaboration, strong work ethic, solutions-orientation, quality focus, results-orientation, relaxed/enjoyable atmosphere, team- and individual- celebration, and company/product pride

The MUST Haves: (ex: job cannot be done without these skills, education, experience, certifications, licenses)

• 10+ years of experience in bid support, sales support, project coordination, or a related function Experience leading or managing teams across multiple groups or regions
• Strong organizational and time management skills with ability to manage multiple bids and competing priorities
• Excellent verbal and written communication skills with ability to coordinate across cross functional teams Ability to assess requirements, validate inputs, and ensure accuracy and completeness of bid responses Strong attention to detail and commitment to high quality work
• Problem solving skills with ability to identify risks, escalate issues, and support resolution
• Experience working with CRM systems and maintaining accurate data and reporting
• Fluency with AI tools and demonstrated ability to use AI to optimize workflows, improve quality, and reduce manual effort

The Nice to Haves: (preferred additional skills, education, experience, certifications, licenses)

• Bachelor's degree in Business Administration, Marketing, or related field
• Experience in bid preparation, client support, or project management
• Familiarity with international research and fieldwork practices
• Experience working in global operations environments
• Experience implementing automation or workflow optimization tools
• Experience with proposal management platforms or content libraries
• Experience partnering with Product and Technology teams to improve tools and processes

Pay Transparency:

The anticipated base salary range for this position is $125,000 to $157,000. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to; the type and length of experience within the job, type and length of experience within the industry, the type and length of knowledge and skills for the position, education, training, etc. Prodege is a multi-state employer and final compensation within this range could be impacted by work location. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Prodege Benefits:

Prodege offers a comprehensive benefits package to US Full-time employees including medical, dental, vision, STD, LTD and basic life insurance. Employees receive flexible PTO, as well as paid sick leave prorated based on hire date. US Employees have eight paid holidays throughout the calendar year.