The Senior Product Designer II - Discovery will set the strategic design direction and elevate the end-to-end experience of our global e-commerce platform. This role will serve as a senior design leader and individual contributor, taking ownership of the most complex, ambiguous, and high-impact design initiatives across the organization. The Principal Product Designer will shape how millions of users interact with our products at a foundational level - defining experience standards, influencing product strategy, and driving a culture of design excellence that scales across teams and markets.

Job Expectations:

• Define and lead the strategic design vision for complex, cross-functional initiatives spanning multiple product areas, from problem definition through delivery and iteration.
• Drive ambiguous, high-stakes design challenges by establishing clear direction and framing problems at an organizational level.
• Establish and advance research strategies that deepen organizational understanding of shopper behaviors across global markets, synthesizing insights into scalable design frameworks and principles.
• Produce exemplary design artifacts - from strategic frameworks and service blueprints to high-fidelity prototypes - that set the quality standard for the design organization.
• Own and govern the design system, driving its evolution to support scalability, accessibility, and global usability across product lines and teams.
• Serve as a design authority and strategic partner to product, engineering, and data science leadership, influencing product roadmaps and organizational priorities.
• Define and uphold the bar for design quality, consistency, and craft across the organization, from concept through implementation.
• Mentor and develop senior and lead designers, contributing to the growth of design culture, capabilities, and ways of working across the broader team.
• Identify and introduce emerging UX, UI, and e-commerce design practices, championing innovation and continuous improvement at an organizational scale.
• Represent the design organization in cross-functional and executive-level conversations, clearly articulating strategic design decisions and their business impact.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:

• An exceptional portfolio demonstrating strategic design leadership, transformative UX outcomes, and deep craft - with clear evidence of cross-organizational impact and measurable business value.
• Proven ability to define and execute design strategy across multiple initiatives simultaneously, balancing user needs, business priorities, and organizational complexity.
• Expert-level interaction and visual design skills, with a track record of setting craft standards for teams and organizations.
• Deep experience owning and evolving design systems at enterprise scale, including governance, contribution models, and cross-team adoption.
• Advanced mastery of user-centered design methodologies, mixed-methods research practices, and usability testing, with experience establishing research programs or org-wide frameworks.
• Exceptional communication and executive presence, with a demonstrated ability to influence product direction and organizational decisions at the VP and executive level.
• Strong understanding of front-end development principles and the ability to collaborate deeply with engineering leadership on implementation strategy.
• In-depth knowledge of accessibility standards, inclusive design practices, and global usability requirements.
• Extensive experience designing for global or multi-market products, with sensitivity to cultural and regional variation.
• High degree of accuracy and attention to detail
• Excellent organization skills and ability to multi-task

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum of 10+ years of professional experience in UX/UI or Product Design, with significant experience designing complex e-commerce or shopping-related products at scale.

Education Requirements:

Bachelor's or Master's degree in Design, HCI, Graphic Arts/Design, Information Science, or a related field, or equivalent professional experience.

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions
• Professional, yet casual work environment
• Office / Warehouse environment
• Ability to work extended hours as required

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The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company's 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company's policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:

$158,000-$170,000 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

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