Description WHAT YOU WILL DO The Sr. Dealer Journey Strategy Associate supports dealer experience initiatives across digital and non-digital channels by analyzing dealer feedback and experience data, documenting dealer journeys, and coordinating improvement activities. This role works with business, product, UX, analytics, sales, service, and technology teams to identify experience gaps, develop practical recommendations, and support implementation, reporting, and adoption activities.
HOW YOU WILL MAKE AN IMPACT - Voice of Dealer & Research Support
- Gather, analyze, and synthesize dealer feedback, survey results, complaints, and market research to identify insights and improvement opportunities.
- Develop recommendations, maintain dealer personas, and support Voice of Dealer programs and reporting.
- Journey Mapping & Experience Improvement
- Support dealer journey mapping activities and document current-state, future-state, and experience improvement opportunities.
- Partner with business teams to incorporate dealer experience requirements into solutions and measure the impact of implemented changes.
- Data, Analytics & Performance Reporting
- Analyze dealer, operational, and experience data to identify trends, risks, and opportunities.
- Develop dashboards, scorecards, reports, and executive-ready presentations to support decision-making and performance tracking.
- Program Coordination, Governance & Adoption
- Coordinate dealer experience initiatives, governance activities, stakeholder meetings, and roadmap deliverables.
- Track milestones, risks, dependencies, action items, and implementation progress while supporting adoption and change management activities.
- Cross-Functional Collaboration & Operational Support
- Partner with product, UX, analytics, sales, service, technology, and OEM teams to support dealer experience initiatives.
- Gather requirements, provide dealer insights, and recommend opportunities for process and program improvement.
Qualifications WHAT YOU WILL BRING TO THE ROLE - 4-6 years of experience in customer experience, dealer experience, business analysis, program support, research, operations, or a related field.
- Experience supporting cross-functional initiatives and analyzing customer, dealer, operational, or experience-related data.
- Experience developing reports, dashboards, presentations, and stakeholder communications.
- Automotive, financial services, dealer operations, digital products, journey mapping, or feedback program experience preferred.
- Bachelor's degree in Business, Marketing, Communications, Finance, User Experience, Information Systems, or a related field (or equivalent experience).
- Knowledge of customer/dealer experience principles, journey mapping, feedback programs, and process improvement methodologies.
WE TAKE CARE OF OUR PEOPLE At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.
Benefits Highlights- Hybrid flexibility - 4 days in office, 1 day remote
- Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage - medical, dental, and vision plans
- Employer-funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company-paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
Because great benefits help you thrive-personally and professionally. WHAT HAPPENS NEXT Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.
