Honeywell

Sr. CX Training Professional

Honeywell • $80K — $110K *
Salem, OR 97301In-Person
Business Services
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • 6+ years in customer experience training or similar role, with a track record in training program design and delivery.
  • 6+ years developing training materials and resources.
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Preferred Master's degree or MBA and relevant certifications in customer experience management.
  • Strong communication and presentation skills for diverse audiences.

Responsibilities

  • Develop and implement customer experience training strategies across the organization.
  • Design and deliver training programs to enhance product knowledge for employees and customers.
  • Collaborate with teams to identify training needs and gaps in customer experience.
  • Create engaging training materials and resources.
  • Support and guide training professionals and subject matter experts.
  • Establish standards for training program design and evaluation.
  • Assist in shaping the customer experience vision and ensuring alignment with organizational goals.

Benefits

  • Medical, Vision, Dental, and Mental Health coverage.
  • Paid Vacation.
  • 401k plan and retirement benefits as per regional policy.
  • Opportunities for career growth.
  • Professional development support.
Full Job Description
Job Description

As a Cx Training Professional here at Honeywell, you will play a crucial part in shaping our customer experience training initiatives. Your expertise in instructional design, training methodologies, and collaboration will be instrumental in designing and delivering comprehensive training programs that enhance the capabilities and product knowledge of our employees and customers at all levels.

You will report directly to our Director of CX Program Management and you'll work out of our Salem, OR location on a Hybrid work schedule.

In this role, you will impact enhanced customer experiences, employee performance, and organizational success by fostering a learning culture, delivering consistent experiences, and aligning training initiatives with strategic goals.

Responsibilities

KEY RESPONSIBILITIES
  • Assist in the development and implementation of the customer experience training strategy and initiatives across the organization.
  • Design and deliver comprehensive training programs to enhance customer knowledge of the product and the capabilities of employees at all levels.
  • Collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills.
  • Contribute to the design and delivery of engaging and interactive training materials and resources.
  • Provide guidance and support to training professionals and subject matter experts.
  • Assist in setting the standards for training program design, delivery, and evaluation.
  • Support senior leadership in shaping the customer experience vision and strategy.
  • Contribute to strategic decision-making and drive alignment with the organization's goals and objectives.
  • Stay updated with industry trends and best practices in customer experience training.
  • Assist in incorporating innovative training techniques and technologies to enhance the learning experience and drive continuous improvement.
  • Assist in evaluating the effectiveness of training programs through data analysis and feedback.
  • Contribute to the improvement of training methodologies and approaches to ensure maximum impact and engagement.
  • Collaborate with external vendors and partners to leverage their expertise and resources in delivering high-quality training programs.
  • Work under minimal supervision and lead project teams within the business.


Qualifications

BENEFITS OF WORKING FOR HONEYWELL
  • Benefits - Medical, Vision, Dental, Mental Health
  • Paid Vacation
  • 401k Plan/Retirement Benefits (as per regional policy)
  • Career Growth
  • Professional Development
YOU MUST HAVE
  • 6 years of proven experience in customer experience training or related field, with a proven track record of assisting in the design and delivery of training programs.
  • 6 years of hands on experience in developing training materials and resources.
WE VALUE
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Advanced degree such as a Master's degree or MBA is preferred.
  • Relevant certifications in customer experience management or related fields are a plus.
  • Strong communication and presentation skills with the ability to effectively communicate concepts and ideas to diverse audiences.
  • Knowledge of instructional design principles and adult learning methodologies.
  • Experience in collaborating with cross-functional teams and stakeholders.
  • Ability to contribute to strategic decision-making and drive alignment with the customer experience vision.
  • Analytical mindset with the ability to analyze training needs and evaluate training effectiveness.
  • Experience in managing training programs is a plus.
  • Passion for delivering exceptional customer experiences.
  • A customer-centric mindset and a commitment to exceeding customer expectations.
  • Strong teamwork and collaboration skills.
  • Attention to detail and strong organizational skills.
  • Ability to manage multiple tasks and deliver results within defined timelines.
  • Continuous learning mindset and willingness to stay updated with industry trends and best practices in customer experience training.

About Honeywell

Honeywell Aerospace is an American company that manufactures aircraft engines, avionics, auxiliary power units (APUs), and other aviation products. The company’s product portfolio includes space equipment, turbine engines, auxiliary power units, brakes, wheels, synthetic vision, runway safety systems and other avionics. President Barack Obama awarded a Honeywell employee the National Medal of Technology for his contributions to air flight safety technology. The company also owns a number of patents related to NextGen technology, aircraft windshields, turbochargers, and more. Honeywell Aerospace was founded in 1936 and is headquartered in Phoenix, Arizona.

Honeywell Careers

Joining Honeywell offers more than just job opportunities; it's a chance to grow with a company known for leadership in innovation and diversity. As a global leader, Honeywell is where your professional journey can reach new heights through a commitment to excellence and continuous improvement.

Work You'll Do

At Honeywell, you'll be part of a team that drives digital transformation across industries. With a focus on sustainability and advanced technologies, Honeywell is not just preparing for the future; we're creating it. Our diverse and inclusive culture fuels our innovation and connects us closer to our customers and the communities in which we operate.

Innovate and Lead

Embrace the opportunity to lead in the marketplace with Honeywell's cutting-edge solutions. Our leadership in areas such as aerospace, building technologies, and performance materials allows you to engage in work that makes a difference. Honeywell is at the forefront of tackling global challenges with innovative technology that improves quality of life.

Career Growth and Opportunities

Whether you're looking for an internship, a graduate role, or a leadership position, Honeywell offers a path to career success. Honeywell's commitment to professional growth is evident in our extensive training and development programs, aimed at expanding your skills and advancing your career.

Join a Dynamic Team

Honeywell's team culture is built on collaboration and respect. With a global team of professionals, you'll network with some of the brightest minds, working together to solve complex challenges. Our commitment to diversity and inclusive growth makes Honeywell not just a great place to work, but a place where your career can thrive.

Benefits and Culture

Honeywell is dedicated to providing employees with a life-work harmony through substantial benefits, including health, education, and retirement plans, ensuring peace of mind for you and your family. Our culture promotes quick learning, flexibility, and adaptation, which are critical in our fast-evolving industries.

Explore Job Opportunities

Discover the range of career opportunities at Honeywell, from engineering to sales, and contribute to our mission of shaping the future. Our hiring process is designed to find not just the right skills but also the right fit for Honeywell's culture.

Stay Connected

Join the Honeywell team to stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Apply Now

Ready to apply? Check out the open positions on the Honeywell Careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Honeywell.

Keep Up to Date

Stay informed with the latest news, job alerts, and professional insights tailored to your interests. At Honeywell, your career journey is just beginning.

SEARCH HONEYWELL JOBS

Join Honeywell and be part of a team that is dedicated to building a smarter, safer, and more sustainable world.
Learn more about Honeywell
Size
99,000 employees
Market Cap
$143.4 billion
Industry
Manufacturing & Automotive
Net Income
$4.7 billion
Founded
1906
5 Year Trend
-2.6%
Revenue
$32.6 billion
NASDAQ
HON
* Ladders Estimates

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