Motorola Solutions

Sr. CX Strategist

Motorola Solutions$125K — $135K *
US-Anywhere
+ 2 other locationsRemote
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in Customer Experience, Strategy, Service Design, or Sales Operations.
  • Proven expertise in Service Blueprinting and User Journey Mapping.
  • Strong understanding of Quote-to-Cash workflows and CRM capabilities, particularly Salesforce.
  • Ability to align senior leadership across various functions around a unified customer experience vision.
  • Skilled at linking sales performance metrics to seller experience challenges.
  • Agility in applying user experience design methodologies as business priorities evolve.

Responsibilities

  • Drive customer and seller journey mapping across key order types.
  • Identify friction points impacting go-to-market velocity and customer engagement.
  • Translate seller needs and operational constraints into actionable transformation roadmaps.
  • Rethink quoting processes to reduce revisions and creation timelines.
  • Collaborate with cross-functional teams to standardize proposal workflows.
  • Enhance data continuity and visibility between pre-sales and post-sales phases.
  • Define user-centric requirements for seller tools and collaborate with design and IT teams.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description
Department Overview
The Customer Experience team is instrumental in shaping and delivering world-class experiences to progress our vision of being the easiest company to do business with in our industry.
Job Description
Position overview

The Senior CX Strategist plays a pivotal role in driving Motorola Solutions' Front-Office Transformation across the end-to-end Quote-to-Cash journey. This role bridges business strategy, service design, and seller technology to eliminate operational friction and modernize the pre-sales and sales experience.

While the initial scope focuses heavily on Go-to-Market (GTM) strategy, front-office process redesign, and seller-facing technology enhancements (e.g., Salesforce guided UX, CPQ, budgetary quoting tools), this role is designed to evolve. As organizational and customer experience priorities shift across the business, the CX Strategist will flex to lead strategic experience initiatives across other critical touchpoints in the broader customer and operational ecosystem.

Your primary immediate goal is to shift sales operations from fragmented, reactive workflows to a user-centric, streamlined sales engine that accelerates deal velocity and elevates seller and customer satisfaction.

Responsibilities

Front-Office Strategy & Journey Redesign
  • Drive end-to-end customer and seller journey mapping across key order archetypes (e.g., ASTRO P25, VESTA NXT).
  • Identify systemic friction that impact our go-to-market velocity, from product and offer launches, to customer engagement and post-sales deal handover
  • Translate front-stage seller needs and backstage operational constraints into actionable transformation roadmaps.
  • Adapt journey mapping and experience strategies as business priorities expand into new customer touchpoints and operational domains beyond the front office.


Seller Experience & Process Optimization
  • Rethink and simplify quoting and deal configuration processes-targeting a reduction in quote revisions (from 4-5 iterations) and compressing quote creation timelines.
  • Partner with Sales Engineering, RevOps, IT, and Product teams to standardize early discovery and budgetary proposal workflows.
  • Bridge the pre-sales to post-sales divide by improving data continuity, transition protocols, and project onboarding visibility.


Tooling & User-Centric Capabilities
  • Serve as the principal CX voice in defining user-centric requirements for seller tools, including Salesforce guided workflows, CPQ simplifications, and mobile/desktop budgetary apps.
  • Partner closely with UX designers, Product Managers, and IT architects to translate strategic recommendations into intuitive digital prototypes and scalable production tools.


Stakeholder Alignment & Change Management
  • Lead executive readouts, stakeholder workshops, and cross-functional alignment sessions across Sales Operations, Product Management, Finance, and IT.
  • Advocate for seller-centric design principles, ensuring technology investments focus on process simplification and data quality rather than adding software complexity.


Key Success Metrics
  • Sales Velocity & Performance (e.g. Reduction in quote cycle times, Decrease in average quote-to-order processing time, Reduction in sales administrative effort and rework)
  • Experience & Satisfaction (e.g. Increase in Seller Satisfaction, Lower Customer Effort Score)
  • Adoption & Engagement (e.g. High adoption rates of newly launched seller tools, Successful transition and operationalization of redesigned processes)


Key Competencies
  • Experience:5+ years in a Customer Experience role, Strategy, Service Design, Sales Operations role, or equivalent
  • Methodology:Proven expertise in Service Blueprinting, User Journey Mapping, Design Thinking, and Qualitative/Quantitative Stakeholder Discovery.
  • Domain Knowledge:Strong understanding of enterprise Quote-to-Cash workflows, CPQ systems, CRM platform capabilities (Salesforce)
  • Leadership & Influence:Ability to align cross-functional senior leadership (Sales, Product, IT, RevOps) around a unified experience vision.
  • Analytical Mindset:Skilled at mapping quantitative sales performance metrics to qualitative seller friction points.
  • Adaptability:Agility to pivot strategic focus and apply customer/user experience design methodologies across evolving business priorities.


Target Base Salary Range: $125,000 - $135,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements
  • Bachelor's Degree
  • 5+ years of experience in Customer Experience, Strategy, Service Design, Sales Operations or similar business role
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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