Job DescriptionDUTIES & RESPONSIBILITIES:
- Develop and maintain strong client relationship throughout the customer lifecycle
- Basic knowledge of platform system and tools
- Provide best practices to clients
- Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly Lessons learned are identified and shared with the relevant teams
- Engage with customer to promote software adoption and onboarding strategies
- Provides renewal sales quotations and responds to requests for proposals
- Manage book of business
- Occasionally directed in several aspects of the work
- Gaining exposure to some of the complex tasks within the job function
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
• Experience:
- Requires 2 to 4 years of related experience
- Requires a bachelor's degree
- Must have excellent analytical and problem-solving skills
- Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
• Computer/Technical:
- Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
- Demonstrate ability to learn and understand basic office software applications
- Salesforce experience is a plus
• Other Skills:
- Excellent verbal and written communication, organization and follow up skills
- Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
- Ability to work effectively within a fast-paced, deadline-driven environment
- Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally
- Strong client focus with exceptional collaborative and influencing skills
WORKING CONDITIONS:
- Normal office environment
- Extending viewing of computer screens
- Some overnight travel required
ESSENTIAL FUNCTIONS:
- Spends time at a computer workstation and desk.
- Moves throughout department or other locations to access or exchange information.
- May involve carrying loads up to 50 lbs. and being able to remain in a stationary position.
- May involve lowering oneself to file, and reaching, twisting or turning.
- Involves handling office materials, typing, writing and other tasks that require manual dexterity.
- Continuous listening.
- Ability to communicate information.
- This job may require accommodating different bodily movements and physical abilities
Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility
