Performance Food Group

Sr. Customer Service Manager - CORE

Performance Food Group$75K — $95K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or GED required
  • 4-6 years of customer service experience
  • Proven leadership and supervisory experience
  • Proficient in Microsoft Excel, including pivot tables and v lookups
  • Ability to resolve complex customer issues effectively

Responsibilities

  • Manage customer service and sales support staff professionally
  • Design organizational processes for optimal customer service
  • Oversee daily operational activities for sales support
  • Supervise staffing, training, and performance management
  • Monitor workflow and prepare reports to support sales
  • Track orders and promotions to ensure fulfillment
  • Resolve escalated customer complaints effectively

Benefits

  • Opportunities for professional development
  • Positive and supportive work environment
  • Exposure to diverse functional areas within the organization
  • Team-oriented atmosphere fostering collaboration
Full Job Description
Job Description

The Sr Manager CORE position will perform the following duties:
  • Manages a staff of customer service, merch support, sales support and inside sales departments in a positive, professional manner
  • Designs the organization for optimal customer service and promote excellence by providing superior service to each customer; internal and external
  • Manages daily activities of the operational sales support function
  • Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution
  • Oversees workflow of all business processing including preparation of reports, charts, and other statistics to support the sales department
  • Tracks orders and promotions to completion
  • Handle and resolve more complex customer requests or complaints
  • Controls expenses
  • Determines service requirements and standards
  • Resolve escalated problems as needed
  • Other related duties as assigned


Required Qualifications

High School Diploma/GED
4-6 Years Previous Customer Service experience
Leadership/supervisory experience
Microsoft Excel (pivot tables, v lookups)

About Performance Food Group

Performance Food Group delivers more than 150,000 food and related products to customers across the United States, but that’s not all. They build lasting relationships with their customers, doing everything we can to ensure success.

Performance Food Group Careers

Join the dynamic team at Performance Food Group (PFG), one of the largest foodservice distributors in the nation, and propel your career to new heights in an industry-leading company. At PFG, we are committed to fostering an environment of diversity, innovation, and growth, offering unparalleled job opportunities across various sectors of the food distribution industry.

Work You’ll Do

Embark on a rewarding journey with Performance Food Group, where you can leverage your skills to drive significant change and efficiency in the foodservice sector. Our team at PFG is dedicated to excellence and leadership in delivering top-notch service and products to our customers.

Innovate and Lead

At PFG, innovation and leadership go hand in hand. Join our team to lead projects that transform the foodservice distribution landscape. With a focus on cutting-edge technology and sustainable practices, your work will directly contribute to shaping the future of food distribution.

Be Part of a Great Team

Performance Food Group is not just a company; it’s a community. Here, you will work alongside professionals who are leaders in their fields, committed to sharing their knowledge and experience. Our culture promotes teamwork, professional growth, and networking, all within a supportive and inclusive environment.

Career Development

We believe in nurturing the potential of our employees through targeted diversity training, leadership programs, and continuous professional development. Whether you are looking for an internship, entry-level position, or a managerial role, PFG offers a ladder to success, providing the tools and training necessary to grow your career.

Explore Job Opportunities

From logistics and supply chain management to sales and customer relations, the career paths at Performance Food Group are diverse and fulfilling. We are actively hiring and looking for individuals who are passionate, curious, and eager to drive innovation in the foodservice industry.

Internship Programs

Kickstart your career with a PFG internship. Gain hands-on experience, develop essential industry skills, and make invaluable networking connections. Our internships provide a robust foundation in the foodservice distribution industry, preparing you for full-time employment in your chosen field.

Benefits and Culture

At Performance Food Group, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, including health care, retirement plans, and wellness programs, designed to meet the needs of our diverse team members. Our inclusive culture encourages collaboration and continuous learning, ensuring that every team member can achieve their personal and professional goals.

Stay Connected

Join the Performance Food Group team to stay ahead in your career. Explore open positions that match your skills and interests. We look for driven, creative, and solution-oriented team players. Start your journey with us today, and help us redefine the standards of foodservice distribution.

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Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a company that values growth, leadership, and innovation. At Performance Food Group, your future looks promising.
Learn more about Performance Food Group
Size
23,000 employees
Market Cap
$9 billion
Industry
Net Income
-$174.5 million
Founded
1875
5 Year Trend
+24.9%
Revenue
$26.6 billion
NASDAQ

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