Honeywell

Sr Cust Exp Manager

Honeywell • $100K — $130K *
Tempe, AZ 85281In-Person
Technical Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years' experience managing low voltage or equivalent projects focused on customer experience and process improvement.
  • 5+ years team leadership with proven ability to guide and develop teams using KPIs.
  • Familiarity with tools like SAP, Customer Portals, Excel, and integrated reporting systems.
  • Strong skills in program execution and cross-functional collaboration to meet objectives.
  • 5+ years operational experience within emergency services or direct involvement in fire station operations.

Responsibilities

  • Lead and manage the team for delivering Fire Station Alerting systems.
  • Promote and cultivate a safety culture to reduce project risks.
  • Develop and maintain comprehensive project plans, schedules, and budgets.
  • Identify and manage risks and implement effective mitigation strategies.
  • Conduct regular meetings with customers to ensure satisfaction and gather feedback.
  • Foster effective communication with customers to build strong relationships.
  • Monitor and manage financial performance of the projects team.

Benefits

  • Comprehensive benefits package including subsidized medical, dental, vision, and life insurance.
  • 401(k) matching, Flexible Spending Accounts, and Health Savings Accounts.
  • Short-Term and Long-Term Disability coverage along with an Employee Assistance Program.
  • Educational Assistance to support ongoing learning and development.
  • Generous paid time off policy including vacation, personal business, and parental leave.
Full Job Description
Job Description

You will report directly to our Sales Leader and you'll work out of our Tempe, AZ location on an hybrid work schedule.

US Digital Designs by Honeywell offers Fire Station Alerting. The business sells directly to Fire Departments and Dispatch centers and then executes the projects. This position leads the project managers and field professionals to deliver for customers. This role ensures customer satisfaction, financial performance, and risk managed projects.

KEY RESPONSIBILITIES
  • Lead and manage the team responsible for the delivery of Fire Station Alerting systems to various customer locations.
  • Promote and lead a safety culture reducing risk.
  • Develop and maintain project plans, schedules, and budgets to ensure timely and within-budget project completion.
  • Identify and manage project risks, issues, and dependencies, and implement effective mitigation strategies.
  • Conduct regular meetings with customers to ensure customer satisfaction during projects to address concerns and gather feedback.
  • Ensure clear and effective communication with customers to manage expectations and build strong relationships.
  • Provide training and support to team to develop a strong team.
  • Monitor and manage the financial performance of the projects team, including budget tracking, cost control, and forecasting.
  • Identify opportunities for cost savings and process improvements to enhance project profitability.
  • Collaborate with cross-functional teams, including engineering, sales, and customer support, to ensure seamless project delivery.
  • Foster a positive and collaborative working environment to promote team success.


Qualifications

YOU MUST HAVE
  • 5+ years' experience managing low voltage or equivalent projects, with a strong focus on customer experience and process improvement.
  • 5+ years team leadership with proven ability to lead and develop teams, drive standardization, and manage operational performance using KPIs.
  • Familiarity with tools and systems such as SAP, Customer Portals, Excel, and integrated reporting systems to support customer service functions.
  • Strong skills in program execution, corrective action planning, and cross-functional collaboration to achieve business objectives.

WE VALUE
  • Bachelor's degree or equivalent experience.
  • 5+ years demonstrated operational experience within emergency services environments or direct involvement in fire station operations.
  • Experience with IT networking architectures, protocols, and industry best practices essential for supporting mission-critical systems.
  • Expertise in authoring comprehensive technical documentation and developing user guides to facilitate knowledge transfer and system adoption.
  • Excellent organizational skills and the ability to train and motivate others.
  • Experience leading change and driving efficiency through process improvements and automation.
  • Strong collaboration skills and the ability to work effectively with multiple departments.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 6/25/26

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

About Honeywell

Honeywell Aerospace is an American company that manufactures aircraft engines, avionics, auxiliary power units (APUs), and other aviation products. The company’s product portfolio includes space equipment, turbine engines, auxiliary power units, brakes, wheels, synthetic vision, runway safety systems and other avionics. President Barack Obama awarded a Honeywell employee the National Medal of Technology for his contributions to air flight safety technology. The company also owns a number of patents related to NextGen technology, aircraft windshields, turbochargers, and more. Honeywell Aerospace was founded in 1936 and is headquartered in Phoenix, Arizona.

Honeywell Careers

Joining Honeywell offers more than just job opportunities; it's a chance to grow with a company known for leadership in innovation and diversity. As a global leader, Honeywell is where your professional journey can reach new heights through a commitment to excellence and continuous improvement.

Work You'll Do

At Honeywell, you'll be part of a team that drives digital transformation across industries. With a focus on sustainability and advanced technologies, Honeywell is not just preparing for the future; we're creating it. Our diverse and inclusive culture fuels our innovation and connects us closer to our customers and the communities in which we operate.

Innovate and Lead

Embrace the opportunity to lead in the marketplace with Honeywell's cutting-edge solutions. Our leadership in areas such as aerospace, building technologies, and performance materials allows you to engage in work that makes a difference. Honeywell is at the forefront of tackling global challenges with innovative technology that improves quality of life.

Career Growth and Opportunities

Whether you're looking for an internship, a graduate role, or a leadership position, Honeywell offers a path to career success. Honeywell's commitment to professional growth is evident in our extensive training and development programs, aimed at expanding your skills and advancing your career.

Join a Dynamic Team

Honeywell's team culture is built on collaboration and respect. With a global team of professionals, you'll network with some of the brightest minds, working together to solve complex challenges. Our commitment to diversity and inclusive growth makes Honeywell not just a great place to work, but a place where your career can thrive.

Benefits and Culture

Honeywell is dedicated to providing employees with a life-work harmony through substantial benefits, including health, education, and retirement plans, ensuring peace of mind for you and your family. Our culture promotes quick learning, flexibility, and adaptation, which are critical in our fast-evolving industries.

Explore Job Opportunities

Discover the range of career opportunities at Honeywell, from engineering to sales, and contribute to our mission of shaping the future. Our hiring process is designed to find not just the right skills but also the right fit for Honeywell's culture.

Stay Connected

Join the Honeywell team to stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Apply Now

Ready to apply? Check out the open positions on the Honeywell Careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Honeywell.

Keep Up to Date

Stay informed with the latest news, job alerts, and professional insights tailored to your interests. At Honeywell, your career journey is just beginning.

SEARCH HONEYWELL JOBS

Join Honeywell and be part of a team that is dedicated to building a smarter, safer, and more sustainable world.
Learn more about Honeywell
Size
99,000 employees
Market Cap
$143.4 billion
Industry
Manufacturing & Automotive
Net Income
$4.7 billion
Founded
1906
5 Year Trend
-2.6%
Revenue
$32.6 billion
NASDAQ
HON
* Ladders Estimates

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