We are looking for a Senior Creative Program Manager to own resource management, capacity planning, and creative operations for a team of 25+ creatives (designers, copywriters, production artists, and more) supporting 10+ global businesses. This is a high-impact IC role at the center of how BEX operates-responsible for the systems, processes, and partnerships that enable our studio to deliver excellent creative work at scale.
The right candidate brings deep expertise in creative program management and uses sound judgment to design long-term operational solutions in an environment where strategy is not always defined. They own complex, cross-functional programs end-to-end, create scalable mechanisms that increase studio efficiency, and influence across partner teams and senior leadership to drive alignment. They are both tactical and strategic-equally comfortable triaging today's incoming requests and building the capacity model for next quarter. They develop a strong understanding of Amazon's supply chain products and become the operational backbone of BEX, connecting the dots between business demand, creative capacity, and team health.
This role partners closely with senior leadership on planning, goal development, and resource strategy. The Senior Creative Program Manager may manage contractor project managers in the future.
Key job responsibilities
Resource Management & Capacity Planning
Own end-to-end resource management and capacity planning for the studio, mapping creative skills and availability against a portfolio of programs across 10+ global businesses
Maintain workload balance across all studio members, strategically assigning projects to internal and external resources to optimize the pipeline and mitigate long-term risks
Build and maintain forecasting models that anticipate demand, identify resourcing gaps, and inform headcount and vendor recommendations to leadership
Make trade-offs between short-term delivery needs and long-term team sustainability, escalating appropriately when constraints require senior input
Creative Operations & Process
Own the studio's project management platform (Workfront), ensuring it serves as a reliable source of truth for project status, resource allocation, and reporting.
Triage and traffic all new creative requests submitted to the studio, assessing scope, identifying information gaps, and determining owners and next steps
Own and evolve creative development processes end-to-end (concept to production) across mediums including video, digital, social, OOH, direct mail, events, and sales collateral-ensuring on-time, on-budget delivery
Design, document, and implement scalable mechanisms that systematically improve studio efficiency, throughput, and quality of output
Drive operational excellence best practices across the studio; identify where to simplify, automate, or extend solutions for the best outcome
Program Reporting & Studio Health
Own, develop and maintain studio health dashboards that provide visibility into capacity utilization, delivery performance, and pipeline forecasting
Develop program reporting across finance, business reviews, client satisfaction, and team goals-connecting operational metrics to org-level objectives
Contribute to OP1/OP2 narratives and organizational goal-setting as they relate to creative operations and resource strategy
Stakeholder Management & Communication
Serve as a primary operational point of contact for Creative Garage, building effective partnerships with both the internal creative team and business partners across the global supply chain org
Drive cross-functional alignment across multiple business partners and external agencies globally; educate partners on studio process, SLAs, and capacity constraints
Anticipate bottlenecks, manage escalations, and balance business needs against resource constraints-finding a path forward in difficult situations
Present updates to stakeholders and cross-functional partners, including senior management up to VP level, with clear and concise written and verbal communication
Own change management communications for studio operations updates across creative team and business stakeholders
About the team
We call ourselves the Brand Experience. We are an internal creative studio built to centrally support the global supply chain org. We believe creatives working together on a central team creates a stronger, more collaborative environment-more career growth opportunities and stronger creative solutions for our customers. We make logistics human and love telling the stories of those who make the supply chain work. Most importantly, we make great creative and have fun doing it.
Come build with us.
BASIC QUALIFICATIONS
- 6+ years of design experience
- Have an available online portfolio
- Experience understanding needs of business and end customers and translating them into right solutions
- Experience gathering and analyzing large amounts of data and delivering continuous business improvements
PREFERRED QUALIFICATIONS
- Knowledge of project management tools and methodologies (agile to waterfall)
- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 129,500.00 - 175,100.00 USD annually
