ROLE: Sr. Coordinator, Events and Ticketing
LOCATION: New York, NY
DESCRIPTION: The Senior Coordinator of Ticketing & Events will provide administrative and operational support for the planning and execution of the organization's ticketing and event initiatives. This role assists with ticket operations, event logistics, travel coordination, vendor communications, and day-to-day project management to help ensure successful execution of meetings and events.
The ideal candidate is highly organized, detail-oriented, and customer-focused, with the ability to manage multiple priorities in a fast-paced environment. This position requires strong communication skills, exceptional attention to detail, and a willingness to support a variety of operational functions.
DEPARTMENT: Operations
REPORTS TO: Manager, Events and Ticketing
SCHEDULE: This position is required to work on-site five (5) days per week. This position may be required to work evenings, weekends, and additional hours as business needs require.
SALARY RANGE: $90K-$100K
RESPONSIBILITIES AND DUTIES:Ticketing Responsibilities- Assist with managing ticket inventory for NBA games, special events, and other organizational programs.
- Support the processing of ticket requests, allocations, transfers, and distributions through our internal ticketing platforms.
- Help to maintain accurate ticketing records, usage reports, and tracking documentation.
- Respond to internal ticketing inquiries and provide timely customer service and support.
- Assist with season ticket renewals, budget tracking, and reporting.
- Coordinate ticket delivery and assist in resolving ticketing issues before and during events.
Event Planning & Logistics- Assist with the planning and execution of domestic and international events, meetings, hospitality programs, and special initiatives.
- Support hotel rooming lists, travel logistics, transportation schedules, venue coordination, and other event logistics.
- Assist with meeting room setups, food and beverage coordination, event materials, and attendee registration.
- Aid in preparing event timelines, run-of-show documents, staffing schedules, operational checklists, and other planning materials.
- Provide onsite event support, including registration, vendor check-in, signage placement, room setup, and general event execution.
- Assist with tracking event budgets, invoices, expenses, and supporting documentation.
- Support attendee communications and guest experience initiatives as needed.
Vendor & Stakeholder Support- Assist with coordinating communications between vendors, hotels, venues, transportation providers, and internal departments.
- Gather and organize vendor quotes, proposals, and supporting documentation.
- Support purchase order processing, contract administration, and invoice reconciliation.
- Coordinate the shipping, receiving, organization, and distribution of event materials and supplies.
Administrative Responsibilities- Maintain project timelines, planning trackers, and departmental calendars.
- Prepare meeting agendas, meeting notes, and follow-up action items.
- Support the Manager of Ticketing & Events by maintaining organized project documentation, digital files, and workflows within Monday.com and other departmental systems.
- Assist with preparing reports, presentations, and operational materials.
- Provide general administrative support for the Ticketing & Events team and assist with special projects as assigned.
- Support process improvements by maintaining accurate records and organized operational workflows.
- Provide administrative support with expense reports related to events and ticketing
Qualifications:Required Qualifications- Experience with ticketing platforms such as Ticket Manager, Ticketmaster, SeatGeek, or similar systems.
- Experience using project management software such as Monday.com.
- Experience supporting meetings, conferences, hospitality programs, or live events.
- 2-3 years of experience in the event industry
Core Competencies- Organization and Planning
- Customer Service
- Communication
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Adaptability
- Professionalism
- Problem Solving
- Initiative
Working Conditions- Standard office environment with frequent onsite event support.
- Ability to lift and move event materials up to 25 pounds.
- Ability to travel domestically and internationally as required.
- Availability to work evenings, weekends, and holidays based on event schedules.
