Sr. Consultant, Business Consulting, Programs Ops

This role will support the ESS Programs planning unit, which provides niche insurance products through the delegated authority Program Administrator market. ESS Programs writes ~$1B GWP annually by partnering with ~50 Program Administrators.

"Program" in the context of this role means a niche insurance product that reaches the market through the partnership between Nationwide and its delegated authority Program Administrator.

Ideal candidate will:

• Develop deep subject matter expertise in the Programs Governance Framework, including the full Programs Lifecycle such as vetting, onboarding, and offboarding niche insurance programs
• Serve as an experienced project manager with strong facilitation and stakeholder management skills, capable of leading and influencing large, cross-functional teams.
• Establish establish project structure, governance routines, timelines, risks, dependencies, and decision logs. These are true business initiatives and will not focus on technology-related business delivery.
• Be comfortable navigating ambiguity and helping define scope, roles, ownership, and next steps when work is not fully structured.
• Effectively shift between planning unit priorities and broader enterprise initiatives, maintaining alignment across multiple workstreams and stakeholders.
• Demonstrate strong written, verbal, and presentation skills, including development of standard operating procedures, executive-ready materials, and ongoing maintenance of governance documentation.
• Possess strong change management capability, including communication planning, stakeholder alignment, and adoption support. Ab
• Identify process improvement opportunities and translate them into practical, repeatable operating models.

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Job Description Summary
We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Senior Consultant, you'll contribute to the strategic vision and serve as a top-level contributor for the most sophisticated business transformation initiatives. You will be responsible for leading major process modeling, analysis and design efforts. You'll provide business performance management, organizational design and business risk management capabilities to drive business results.

Job Description

Key Responsibilities:

• Serves as a top consultant on all activities relating to business transformation through the strategic application of people, processes and technology. Participates in complex planning processes across multiple departments or business units. Identifies complexities, dependencies and duplications in the business model.
• Acts as top consultant on activities and functions relating to business process analysis, organizational analysis, needs assessments and cost/benefit analysis to align information technology solutions with business strategies and directions. Consults with functional groups within Nationwide Technology and internal business clients to develop long-term systems plans.
• Leads organizational process management and consultation between business customers and systems area for development and implementation of business processes and procedures. Responsible for communicating to customers, management and external sources.
• Identifies the critical elements of a business process that needs to be managed and defines criteria of performance success. Selects and applies appropriate performance measurement tools and reports performance in a cohesive manner.
• Contributes, as a subject matter authority, to the analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Leads organization-wide change.
• Leads all aspects of training for customers on business, technological, societal and environmental trends to support strategies for improving business performance.
• Drives strategic projects involved in evaluating and researching new and existing products, procedures and/or workflow needs associated with business systems. Evaluates new and sophisticated technological developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements.
• Provides top-level expertise on the development of compelling business cases, including gaining senior management consensus, to accomplish business objectives.
• Provides direction, training and mentorship for less experienced staff. Assigns responsibility for tasks, sets clear objectives and monitors progress and results. Monitors project schedules and costs. Develops project plans, work breakdown structures and desired outcomes for overall solution delivery.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Director/Associate Vice President/Vice President; typically, no direct reports; may have opportunity to lead projects and teams.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information, business, mathematics or related field preferred. Graduate studies are preferred.

Experience: Ten plus years of dynamic experience in planning, designing and implementing company-wide business transformation initiatives. Extensive experience in functional, process, information and data modeling, data management and warehousing, and applications integration. In-depth experience with process redesign methods and tools. Five years of experience in project management is preferred.

Knowledge, Abilities and Skills: Proven knowledge of standards, methodologies and frameworks, business process management and information technology. Deep knowledge of emerging industries and market trends. Understanding of new technologies and developments in the technology industry. Extensive knowledge of project management concepts and techniques are required. Comprehensive knowledge of facilitation, performance management, organizational design and managing organization change. Ability to manage large sophisticated projects that involve high risk and great impact for the company. Proven ability to influence senior management. Strong communication skills and ability to deal with ambiguity.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Extended work hours may be required based on workload. May require occasional travel.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties

We currently anticipate accepting applications until 07/30/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at [redacted].

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Sr Consultant, Business Consulting : $122,000.00-$214,000.00

The expected starting salary range for Sr Consultant, Business Consulting : $122,000.00 - $182,000.00