Marsh McLennan

Sr. Commercial Account Executive

Marsh McLennan • $90K — $120K *
Houston, TX 77084Hybrid
Finance & Insurance
11 - 15 years of experience
Reposted 2 weeks ago
Job Overview by Ladders

Qualifications

  • Licensed Texas P&C Agent
  • Bachelor's degree or equivalent professional experience preferred
  • 15+ years of Account Executive experience, including 5-7 years in a Senior role
  • CIC & CRM, or CPCU designations preferred
  • Strong organizational skills with attention to detail

Responsibilities

  • Manage Client Insurance Program for complex accounts
  • Conduct client meetings to enhance satisfaction
  • Deliver strategic risk management plan recommendations
  • Present financial and risk management reports to clients
  • Oversee renewal processes and negotiations
  • Develop relationships with senior client leaders
  • Represent MMA at industry events

Benefits

  • Health and welfare programs
  • Tuition assistance
  • 401K plan
  • Employee assistance program
  • Career mobility opportunities
Full Job Description
JOB TITLE: Senior Commercial Account Executive

JOB TYPE: FLSA Exempt

ESSENTIAL DUTIES & RESPONSIBILITIES:

Documentation

Manage the Client Insurance Program, utilizing agency management system. Generally manages larger and more complex accounts than the Account Executive. Duties include those that are done directly (higher level) or accomplished through other resources (i.e. assigned Account Managers or external resources) and not limited to:
  • Acts as a main point of contact with the Producer
  • Initiate correspondence with the marketplace
  • Function as a main contact with vendors to ensure proper processing of requests necessary to effectively maintain the client's insurance program
  • Maintain positive client relationship and have the ability to analyze situations, make proactive decisions and manage the follow-through.
  • Demonstrate a strong consultative ability to instruct and direct the client
  • Manage upcoming deadlines and events, informing and updating the Producer, as needed.
  • Manage Accounts Receivables
  • Manage Direct Billing with respect to Cancellations
  • Responsible for ensuring the following are accomplished (via delegation to Account Manager or external resources):
    • Create Acord applications, including Supplementals, as needed, for submissions to Marketing Department and/or carriers.
    • Create and complete COPE spreadsheets, as needed.
    • Prepare Loss Summaries
    • Prepare proposals for renewal terms
    • Issue Acord Insurance Binders for renewal terms
    • Initiate Premium Finance Requests are
    • Prepare Schedules of Insurance for delivery to client
    • Prepare policies for delivery to client
    • Process Policy Audits and Monthly Reports
    • Identify and resolve Accounting discrepancies
    • Create requests for changes to client's coverages
    • Process mail and phone requests on daily basis
    • Prepare Acord applications
  • Prepare documents for renewal terms, including Insurance Proposals, Acord Insurance Binders and Certificates of Insurance
  • Adhere to document retention software documentation guidelines
  • Manage Perform Quality check and control on insurance policies in their entirety
  • Where appropriate, make recommendations for additional products/services as well as expanding broker/consultant services as appropriate to meet client needs


Teamwork

Function as team member of the Client Services team to ensure superior service to all MMA Clients. These activities include but are not limited to:
  • Delegate and manage tasks given to the Account Manager, as well as outsourcing teams, as appropriate.
  • Ensure tasks from both Account Manager and outsourcing team are completed as directed
  • Ensure Account Manager is performing all tasks as outlined in the MMA AM Job Description
  • Provide direction and guidance to other members when appropriate
  • Treat clients, prospects, and company employees with courtesy and respect.
  • Contribute to a team approach toward meeting goals and providing excellent client service.
  • Coordinate and monitor usage and quality of outsourcing teams
  • Seen as a role model and begins to mentor both Account Executives and Managers, support their training and as a part of their training and development
  • Build and maintain vendor relationships
  • Negotiate with carriers on cost and program design
  • Assist in plan recommendations for the client
  • Coordinate, Present and Attend Client Meetings including though not limited to:
  • Schedule/Participate in Mid-year and Renewal Meetings, including coordinating materials used in meetings (MINIMUM OF 12 visits per year with demonstrated meeting purpose (i.e., pre or post renewal meeting, claims/safety/loss control meeting, gathering information, delivering policies, collecting payments ....etc.), with or without Producer as necessary


Technical Expertise

Demonstrate the technical expertise to assist in maintaining the Client Insurance Program. These duties include but are not limited to:
  • Analyze insurance quotes and make recommendations
  • Comprehend and interpret Insurance Contract requirements for Certificates
  • Communicate with insurance carriers as needed
  • Communicate with clients as needed
  • Client facing meeting as required, either in-house or offsite
  • Stay up to date on carrier plans and websites.
  • Become proficient using premium analysis software.
  • Utilize carrier online rating programs as necessary.
  • Maintain knowledge of policy forms and endorsements with ability to explain detailed coverage provisions to the client and Account Manager
  • Design insurance program for client based on defined needs
  • Utilize agency management system to monitor pre-defined activities (policies past expiration, aged A/R, SIC codes, etc.)
  • Identify and address any coverage gaps with producer, carrier and client
  • Become subject matter expert and resource in area of interest or technical capability.


REQUIREMENTS:
  • Licensed: Texas P&C Agent
  • Education: Bachelor's Degree, preferred
  • (Internal) 5-7 years of Account Executive experience preferred
  • (External) Minimum of 7-10 years of midmarket Commercial Account Executive experience preferred
  • CIC & CRM, or CPCU required
  • If no designation, then 10-15 years of experience as an Account Executive preferred
  • Demonstrated ability to meet and exceed objectives through effective delegation and account management
  • Demonstrate ability to multi-task and prioritize work
  • Willingness to work to meet client needs beyond scheduled hours.
  • Proficient at Word, Excel, and current internet technologies.
  • Demonstrate proactive work style - Does not have to be asked or reminded of tasks.
  • Ability to learn, analyze and comprehend commercial lines of insurance.
  • Demonstrate ability to service clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness
  • Demonstrate track record of interacting with, meeting with and partnering with assigned clients to achieve mutually desired outcomes via routine client contact by phone, e-mail and periodic meetings and planning sessions.
  • Demonstrated experience in client facing roles, i.e., primary presenter of Client new business presentations and renewal presentations, strategy meetings, claims reviews, mid-year reviews, etc.
  • Ability to interact with, support, collaborate with and direct employees in a variety of subordinate, peer and superior employee roles
  • Ability to speak professionally and comfortably in front of others
  • Willingness to work to meet client needs beyond scheduled hours by watching e-mail activity and answering important e-mails and calls after hours and on weekends, when necessary
  • Maintain and exhibit a positive, professional attitude in the performance of your job, treat clients, prospects, and agency employees with courtesy and respect, ability to maintain composure at all times, conform to the organizational chart on all personnel matters and contribute to a company team approach toward meeting agency goals and providing excellent client services.
  • Represent the agency in a competent, professional manner, appropriate business attire for all client events or meetings unless otherwise advised by the client.
  • Ability to travel to meet client service needs when necessary

About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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