The Client Success Team at Alkami is dedicated to supporting clients throughout their journey, ensuring they achieve maximum value from our innovative products and services. As a Sr. Client Success Manager I, Data & Marketing, you will serve as the primary proactive, consultative partner for a complex book of financial institution clients using Alkami's Data & Marketing solution.
In this role, you independently manage client relationships, leverage data-driven insights, and provide strategic guidance to help clients use the platform to drive marketing performance, deepen relationships, and achieve measurable business outcomes. You will translate platform usage into clear value stories, maintain strong stakeholder relationships (including executive influencers), and ensure clients realize ROI that supports long-term retention and loyalty.
If you are passionate about using data and marketing strategy to drive client success and enjoy operating as a trusted advisor, we encourage you to apply.
Essential Duties & Responsibilities- Act as the primary consultative partner for an assigned, complex book of business, aligning the Data & Marketing solution to client business objectives.
- Lead regular strategy and planning discussions with day-to-day and senior stakeholders to identify goals, challenges, and key performance indicators.
- Provide recommendations on data-driven marketing strategies, campaigns, and best practices that leverage Alkami's Data & Marketing capabilities.
- Maintain a strong pulse on client sentiment and advocacy, proactively addressing concerns and reinforcing value.
- Regularly analyze client usage and campaign results to produce insights that clearly connect platform activity to growth, engagement, and ROI.
- Build and deliver Executive/Strategic Business Reviews (EBRs) for targeted segments of your portfolio, tailoring content for senior decision-makers that showcase the value clients are realizing from using the Data and Marketing solution.
- Lead client success initiatives for your accounts and across Alkami, ensuring high levels of client satisfaction, engagement, and upsell opportunities that expand Alkami's footprint (e.g., across additional Alkami Service Group products).
- Develop and maintain multi-threaded relationships across your accounts, including both operational contacts and executive influencers.
- Identify, cultivate, and sustain internal "champions" at client institutions who advocate for Alkami Data and Marketing and support continued adoption and expansion.
- Coordinate account engagement across internal stakeholders (e.g., Product, Marketing, Implementation, Support) to present a unified, client-centric experience.
- Execute established renewal playbooks and processes (e.g., health reviews, risk identification, path-to-green actions) to support achievement of retention targets.
- Maintain accurate, up-to-date client data, activities, and health indicators in Customer Success tools (e.g., Gainsight, Salesforce, Jira).
- Follow standardized cadences for touchpoints, EBRs, and internal reviews to drive consistency and accountability across your portfolio.
- Develop clear success plans that define client objectives and track progress, ensuring clients achieve their desired outcomes.
- Advocate for client needs and escalate critical issues to internal leaders and departments, ensuring their voice is heard and their challenges are addressed.
- Contribute to internal knowledge-sharing by documenting best practices, playbooks, and repeatable approaches that improve the overall Client Success motion.
- Be willing to travel up to 25% as needed to meet client and business requirements.
Required- Experience serving as a primary consultative partner for B2B clients, ideally in SaaS, martech, adtech, or data-driven marketing.
- 5-7+ years of relevant experience in Client Success, Account Management, Marketing Strategy or related client-facing roles
- Demonstrated ability to leverage data and insights to inform marketing strategies, campaigns, and optimization recommendations.
- Proven success in independently managing a diverse portfolio of clients and prioritizing time across varied sizes, complexities, and lifecycle stages.
- Strong relationship-building skills with both operational contacts and executive stakeholders; comfortable leading client presentations and EBRs.
- Excellent communication skills (verbal, written, and presentation), with the ability to distill complex data into clear, business-ready narratives.
- High degree of organization, ownership, and follow-through in a fast-paced, evolving environment.
- Proficiency using Customer Success and CRM tools (e.g., Gainsight, Salesforce) and collaboration systems (e.g., Google Workspace, Jira, Confluence, Slack).
- Ability to ramp up quickly and perform at a high level in a fast-paced, constantly evolving environment
- Solid understanding of digital marketing tactics, (e.g., email, programmatic, targeting, segmentation) and performance metrics. technical product and data insights.
Preferred- Preferred experience working with financial institutions or within digital banking/fintech.
- Hands-on familiarity with data-driven marketing platforms, campaign management tools, or customer intelligence solutions.
- Background in or exposure to programmatic digital advertising, personalization, or predictive analytics.
- Familiarity with financial technology
The salary range for this position is: $102,000 - $114,000
Cool Things to KnowNot Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
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