D+H

Sr Client Success-2

D+H$76K — $106K *
US-AnywhereRemote in United States
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • 5+ years of experience in client relationship management
  • Strong understanding of business priorities and strategic goal alignment
  • Proficiency in Salesforce or similar CRM software
  • Excellent communication and problem-solving skills
  • Ability to manage multiple accounts and prioritize tasks effectively

Responsibilities

  • Serve as the primary relationship owner for a client portfolio through all lifecycle stages
  • Lead strategic business reviews and executive updates to align with client goals
  • Proactively manage client health and implement recovery plans for at-risk accounts
  • Identify cross-sell and upsell opportunities, documenting them in Salesforce
  • Manage the client renewal cycle and execute retention strategies
  • Resolve escalated client issues and advocate for client needs internally

Benefits

  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Generous paid time off and holiday schedule
  • Professional development opportunities
  • Flexible work arrangements
Full Job Description
RESPONSIBILITIES

  • Serve as the primary relationship owner for an assigned client portfolio across the full clientlifecycle - from activation and adoption through renewal and expansion
  • Lead SBR and executive-facing updates; align Veradigm capabilities to client business prioritiesand strategic goals
  • Proactively manage client health; identify at-risk accounts, own recovery plans, and coordinatecross-functional response
  • Drive cross-sell and upsell identification within the portfolio; document opportunities in Salesforceand collaborate with Sales to advance pipeline
  • Manage the renewal cycle with forward-looking forecast visibility; execute retention strategiesthat protect and grow portfolio revenue
  • Resolve escalated support, contractual, and financial issues on behalf of clients; serve as theprimary internal advocate for client needs


Compensation Range:
$76,836-$106,803

Compensation for this job is subject to market conditions, geographic considerations, the candidate's unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates' unique contributions and support their professional growth.

Visa Sponsorship is not offered for this position.

This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

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About D+H

D+H is committed to being the technology partner that financial services organizations trust and rely on to build deeper and more profitable relationships with their own customers. In 1875, when D+H was founded, They may have looked a lot different than we do today, but the core of that commitment – being a trusted provider to our customers – has never changed. They have remained committed to delivering solutions that power our customers’ businesses in increasingly competitive markets. They are proud of their strong and vibrant history - it drives their culture and the way they do business today.

Veradigm Careers

Joining Veradigm presents an unparalleled opportunity to advance a career in healthcare technology with a company at the forefront of innovation and leadership. Veradigm, a leader in providing cutting-edge healthcare solutions, offers a range of job opportunities designed to empower professional growth and personal achievement.

Explore Career Opportunities

Veradigm is actively hiring and seeks professionals who are passionate about making a significant impact in the healthcare industry. With a variety of positions available, from technical roles to customer support, Veradigm ensures that every team member can find a place to excel.

Internship Programs

Veradigm's internship programs offer a robust introduction to the healthcare technology sector, providing hands-on experience and valuable networking opportunities. Interns at Veradigm gain practical skills and knowledge, setting the stage for future employment in a dynamic and evolving industry.

Professional Growth and Development

Veradigm is committed to the professional growth of its employees, offering extensive training and development programs. These initiatives are designed to enhance skills and foster innovation, ensuring that every team member can achieve their career aspirations within the company.

Diversity and Inclusion

At Veradigm, diversity is celebrated and actively promoted through comprehensive diversity training programs. The company believes that a diverse team enriches the workplace culture and drives the innovation that Veradigm is known for.

Benefits and Culture

Employees at Veradigm enjoy a range of benefits that support both their professional and personal lives. The company culture emphasizes teamwork, leadership, and the well-being of its staff, creating an environment where individuals can thrive.

Applying for a Position

Candidates interested in joining Veradigm are encouraged to explore available job opportunities on the Veradigm Careers page. The application process typically involves submitting a resume, completing an interview, and demonstrating how one's skills and experiences align with the company's needs.

Stay Connected with Veradigm Jobs

To stay informed about new openings and company news, potential candidates can sign up for job alert emails. These updates provide insights into Veradigm and highlight how the company continues to lead and innovate within the healthcare sector.

Networking and Career Advancement

Veradigm supports a vibrant professional community where networking and peer interactions are encouraged. This community helps foster relationships that can lead to career advancement and continued employment opportunities within the company.

Join the Veradigm Team

Veradigm is looking for curious, creative, and solution-driven team players. Search open positions that match your skills and interests on the Veradigm Jobs portal and discover how you can contribute to a leader in healthcare technology.

READ CAREERS BLOG

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Veradigm. Explore how Veradigm is shaping the future of healthcare and how you can be a part of this exciting journey.
Learn more about D+H
Industry
Founded
1875

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