Job Description:Title: Senior Client Services Associate
Team: Client Solutions
Location: Remote (US)
Why This Role ExistsAt Phreesia, we're looking for a Senior Client Services Associate to join our growing Client Solutions team. As one of the first points of contact for new clients, you will guide healthcare practices through a structured onboarding journey, ensuring they go live on the Phreesia platform with confidence and achieve early, measurable value.
This is a foundational role within Client Solutions, intentionally designed to help you build deep product expertise, strengthen client relationship skills, and develop the business acumen needed to pursue a variety of career paths across our client-facing teams. From day one, you'll work alongside experienced Consultants, Client Success Managers, and cross-functional partners across Support, Product, and Sales.
What You'll Spend Your Time Doing- Own end-to-end onboarding. Manage onboarding projects for newly contracted clients, including project timelines, stakeholder communications, and go-live milestones.
- Serve as the implementation lead. Act as the primary point of contact during implementation, guiding clients through product configuration, workflow setup, and initial staff training.
- Partner across the client journey. Work closely with Client Success Managers to ensure a seamless transition from implementation to ongoing engagement while building the skills to independently manage client relationships over time.
- Drive product adoption and value realization. Proactively engage clients to encourage adoption and utilization of Phreesia products and features, helping them achieve meaningful business outcomes.
- Collaborate cross-functionally. Partner with Support, Product Management, Sales, and Business Development teams to resolve issues, mitigate risks, and support client success.
- Monitor client health and performance. Analyze product usage trends and key performance indicators to identify potential risks early and take action before they impact satisfaction or retention.
- Track onboarding success metrics. Measure and report on onboarding KPIs, including time-to-live, product activation rates, and early satisfaction scores.
- Maintain implementation documentation. Capture client configurations, feedback, and implementation outcomes to support continuous improvement and knowledge sharing.
- Advocate for client needs. Surface recurring client feedback and product enhancement opportunities to Product Management to help inform roadmap priorities.
What Makes You a Great FitYou don't need to check every box - but this role will feel energizing if you:
- Have strong organizational skills and enjoy managing multiple client engagements simultaneously.
- Communicate clearly and confidently with both technical and non-technical audiences.
- Bring a customer-first mindset and enjoy building strong relationships with internal and external stakeholders.
- Approach challenges with curiosity, adaptability, and a solutions-oriented mindset.
- Are comfortable working within software platforms and learning new technologies.
- Have experience using CRM, project management, or similar business tools.
- Bring positive energy, collaboration, and a team-first approach to your work.
We Do Have A Few Requirements To Check- Bachelor's degree required.
- Experience level aligned with a Senior Client Services Associate role.
- Ability to travel up to 50%, in accordance with current health and safety guidelines.
Where You'll WorkThis is a remote role based in the United States.
Travel of up to 50% may be required to support client implementations and business needs.
Compensation & Rewards- Base Salary: $85,000-$120,000 USD, depending on qualifications.
- A comprehensive Total Rewards package designed to support your whole life - not just your work.
Top-rated Employee Benefits:- 100% Remote work + home office expense reimbursements
- Competitive compensation
- Flexible PTO + 8 company holidays
- Monthly reimbursement for cell phone + internet + wellness
- 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
- Variety of insurance coverage for people (and pets!)
- Continuing education and professional certification reimbursement
- Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/
