First American

Sr. Client Implementation Specialist

First American$73K — $98K *
US-Anywhere
+ 7 other locationsRemote
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree or equivalent experience
  • 5+ years of related experience
  • Strong analytical skills for problem-solving
  • Excellent customer service skills
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Strong written and oral communication skills
  • Presentation skills

Responsibilities

  • Provide proactive support to identify and address client needs
  • Act as the subject matter expert for the team
  • Collaborate with management to tailor client implementations
  • Develop and deliver client training materials
  • Conduct virtual meetings to engage clients and address concerns
  • Assist in pre-sales demonstrations and project scoping
  • Document SOPs and process workflows

Benefits

  • Inclusive workplace culture that embraces individuality
  • Comprehensive medical, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off and sick leave
  • Employee stock purchase plan
Full Job Description

What You'll Do:

  • Provide a wide range of support to proactively identify, support and address client needs.
  • May act as the team’s resource and subject matter expert.
  • Work closely with management and internal teams to identify client implementation needs and develop configurations which support business and client processes.
  • Identify, develop, and deliver training and education to clients.
  • Conduct online meetings/conference calls to orient clients, present new functionality, deliver training, and collaborate with clients about concerns.
  • May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.
  • Document and organize SOPs, process workflows and statistical data.
  • Participate in a range of presentations, gather information, create materials, present findings, lead discussions with internal teams and clients.
  • Identify trends, share customer insights, and provide recommendations for solutions to management.

What You'll Bring:

  • Bachelor’s degree or equivalent combination of education and experience
  • 5+ years of related experience
  • Strong analytical skills to determine root cause of problems and apply creative and effective solutions
  • Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/understanding
  • Strong customer service skills
  • Data management skills to analyze data and provide recommendations on findings
  • Knowledge of general business, production, and/or operation environment and general cost benefit awareness
  • Strong written and oral communication skills to define parameters to meet business requirements; creates documents which define build requirements
  • Presentation skills
  • Proficient in Microsoft Word, Excel and PowerPoint

#LI-DS1

#LI-REMOTE

Pay Range: $73,900.00 - $98,500.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

About First American

First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies' core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.

First American Careers

Join the vibrant team at First American, a leading company renowned for its commitment to innovation, leadership, and professional excellence. As one of the most respected names in the industry, First American offers unparalleled job opportunities that propel your career to new heights.

Work You’ll Do

At First American, your work transcends ordinary job responsibilities. You will be part of a dynamic team that drives industry standards through innovation and leadership. Engage in projects that transform our services and, by extension, the industry itself, making an impact that matters.

Explore a World of Opportunities

Whether you're looking for an entry-level position or a more senior role, First American presents a spectrum of career paths across various departments. Our job opportunities are designed to foster professional growth and personal achievement.

Internship Programs

Kickstart your career with First American’s internship programs. These opportunities are perfect for gaining real-world experience, enhancing your skills, and networking with industry leaders. Our internships provide a robust foundation for future employment and are a stepping stone to full-time positions within the company.

Culture and Benefits

First American is committed to creating a workplace where every team member feels valued. We celebrate diversity and are dedicated to creating an inclusive environment. Our benefits package is comprehensive, supporting both your professional and personal life, including health, wellness, and continuous learning opportunities.

Professional Development and Training

We believe in nurturing our team’s skills through targeted training programs, including leadership development and diversity training. These initiatives ensure that you are equipped to meet the challenges of today and tomorrow, fostering an environment of continuous improvement and personal growth.

Join Our Team

Embark on your First American journey today by exploring the various positions available. We are actively hiring and looking for talented individuals who are passionate, curious, and driven to excel. Check out our open positions, tailor your resume, and prepare for an interview where you can showcase your unique abilities.

Stay Connected

Keep up to date with the latest in career tips, industry news, and job openings at First American. Subscribe to our job alert emails and never miss an opportunity to advance your career with us.

Networking and Growth

At First American, career growth is complemented by opportunities to connect and collaborate with professionals across the company. Engage in networking events that can open doors to numerous career paths and professional relationships.

Why First American?

Choosing First American means opting for a career where your skills are appreciated and your contributions are valued. Here, every employee is empowered to reach their full potential, supported by our culture of growth, leadership, and innovation. Join First American today and be part of a team that is reshaping the future through exceptional service, dedication, and a commitment to excellence. Explore the positions we have available and take the first step towards a rewarding career at First American.
Learn more about First American
Size
22,233 employees
Market Cap
$5.4 billion
Industry
Net Income
$696.4 million
Founded
1889
5 Year Trend
+10.6%
Revenue
$7 billion
NASDAQ

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